Guest Service Agent - Nhân Viên Lễ Tân

Hạn nộp: 27/02/2026
Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận 3 - TP HCM

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh Lễ tân

Vị trí
Nhân viên

Cập nhật
02/02/2026 18:05

Mô tả công việc

Greet guests at all times in a friendly and helpful manner, and make an effort to use the guest’s name whenever possible.
Register and assign rooms for all arrivals according to established procedures.
Maintain thorough knowledge of departmental standards and procedures.
Perform check-in, check-out and room change procedures, and ensure all data are accurately entered into the hotel system in accordance with reservation policies.
Maintain cashier float and ensure accurate daily reporting of all money received.
Process guest personal and traveler checks, and assist with currency exchange.
Stay updated on all modifications to accounting policies and procedures.
Attend to guest requests related to safe box usage at all times.
Be knowledgeable of special promotions and loyalty programs, such as seasonal packages, frequent flyer programs, and hotel loyalty systems.
Handle guest inquiries, complaints and requests; escalate to supervisor/Duty Manager when necessary.
Ensure guests depart with a positive impression of the hotel’s service.
Perform audit balances and prepare all required documentation in an orderly fashion.
On night shift, check night reports, prepare morning reports, and ready all necessary forms for guest arrivals.
Maintain comprehensive knowledge of reservation procedures, system functions, forms and availability sources.
Uphold department standards of behavior, appearance and attitude as expected within the hotel.
Ensure the front desk work area is clean, orderly, and professional at all times.
Follow emergency evacuation and fire procedures relevant to the department.
Perform any other tasks as required based on business needs

Quyền lợi được hưởng

Competitive salary and service charge.
Meal allowance.
Uniform and laundry service.
Training and career development opportunities.
Dynamic and friendly working environment.

Yêu cầu công việc

Previous experience in Front Office or Guest Services preferred.
Good communication and interpersonal skills.
Proficiency in English; additional languages are a plus.
Familiarity with hotel property management systems (PMS) preferred.
Customer-oriented mindset with problem-solving skills.
Ability to work in shifts, including evenings, weekends, and holidays.

Yêu cầu hồ sơ

Full CV

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

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Sắp xếp đánh giá:

LA VELA SAIGON HOTEL

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Quy mô:
83 Lý Chính Thắng, phường 8, Quận 3, Hồ Chí Minh, Việt Nam - 280 Nam Kỳ Khởi Nghĩa, Phường 8, Quận 3, Hồ Chí Minh, Việt Nam
La vela hotel saigon hotel is one of the luxurious hotels in Vietnam located in Ho Chi Minh City, with a scale of 280 rooms in the terra royal project chain. The Terra Royal project includes a combination of high-end facilities such as five-star hotel, shopping center with full of world-famous brands, European and Asian restaurants, GYM rooms, Spas, air swimming pools. ... Located at 83 frontage of Ly Chinh Thang street and also at the intersection of the intersection between (Ly Chinh Thang - Nam Ky Khoi Nghia), it can be said that Terra Royal apartment project is one of the rare projects to own. An extremely favorable position in the heart of District 3, City. Ho Chi Minh. - The first 5-star hotel apartment in Ho Chi Minh City - Unique position in the golden land of Saigon converges many modern facilities outside the area. - The project has many facilities with a unique design, the view between the resort and the active lifestyle. - The only aerial swimming pool in Vietnam - the masterpiece in the heart of the city: the pool with an altitude of 110m above the road surface and the water surface is designed like a spillway running up to the horizon. - Restaurants - Sky baits luxurious and class. - Gym, Yoga, Casio, Karaoke. - Wedding center, event organization. - 5-star serviced apartment. - Luxury apartment with 5 stars.