Security Supervisor / Giám sát viên an ninh

Administration

• Conform to and enforce policies, procedures, rules, and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.

• Performs special duties as required by the Assistant Chief Security

• <Refer to operations manual (SOPs) for details if required>

Financial and Revenue Responsibilities

• To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.

• <Refer to operations manual (SOPs) for details if required>

Training and Human Resources Management

• Have a good relationship with all colleagues.

• Understand, supportive, encouraging and helpful to all.

• Well-groomed and proper uniform presented during the duties. Follow the 3 Sofitel Values and 5 keys of luxury

• <Refer to operations manual (SOPs) for details if required>

Guest Service Responsibilities

• Welcome/ assist guest

• <Refer to operations manual (SOPs) for details if required>

<Add titles if required>

• Attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.

Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.

Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.

Miscellaneous

• Key control SOP

• Guest room safety box SOP

• Fire fighting/ Evacuation SOP

• <Refer to operations manual (SOPs) for details if required>

<Do not change or remove the following 2 sentences>:

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

GENERAL DUTIES:

Health and Safety <DO NOT CHANGE or REMOVE THIS SECTION>

• Ensure that all potential and real Hazards are reported immediately and rectified

• Be fully conversant with all departmental Fire, Emergency and Bomb procedures

• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees

• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

To be fully conversant with:

• Hotel fire procedures

• Hotel security procedures

• Hotel Health and Safety policy and procedures

• Hotel Facilities and attractions

• Hotel standards of operation and departmental procedures

• Sofitel Keys of Luxury and Appearance guidelines

• Sofitel “BE Magnifique” vision and its corresponding strategies

• Methods of accepted payment of the company

• Short and long term company marketing promotions

Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

• Solid foundation on client handling & business development

• Excellent communication and interpersonal skills

• Strong in Microsoft Office suite

• Fluent in English and Vietnamese (spoken& written)

• Be able to work Night shifts