Spa Manager - Trưởng bộ phận Spa

Nam Nghi Phu Quoc

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Administration

  • Controls and monitors all administrative, financial and sales operations.
  • Prepares monthly reports on all management aspects, to include statistical analysis of participation and use of facilities, market appraisal and evaluation.
  • Attends meetings and briefings as required by the Director of Rooms and Hotel Management.

Customer Service

  • Provides exceptional services to guests and internal customers in other department at all time to maintain positive interactions with good working relationships.
  • Ensures all associates provide a courteous and professional service at all times.
  • Handles guest and associate inquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

Financial

  • Maximizes associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals as well as the expectations of the guests.
  • Prepares budget forecasts and marketing plans in conjunction with the Director of Rooms.
  • Monitors all costs and ensures that the Department's operational budget is in line and that all costs are strictly controlled.

Marketing

  • Greets VIP guests and potential members personally when necessary.
  •  Attends function, promotions for and on behalf of the Spa when necessary.

Operational

  • Ensures through effective supervision that all services offered in the Spa are always available and carried out with the utmost efficiency and courtesy as per the set standards.
  • Plans and programs all Spa activities.
  • Maintains a close inspection of the state of repair of the building and equipment.
  • Continually educates and updates oneself on the various components of the Spa Operation, Maintenance and Growth, and recommend to Management new innovations and/or changes.
  • Takes active measures to assist in the promotion and public awareness of the Spa.
  • Ensures that the Spa facility and services are Market Leaders in all aspects of provision.

Personnel

  • Ensures the associates report for duty punctually wearing the correct uniform at all times.
  •  Assists in the building of efficient Management and associate teams by taking an active interest in their welfare, safety, training and development.
  • Ensures that all associates have a complete understanding of the hotel's policy and procedures.
  • Conducts annual Performance Development Discussions with associates, supports them in their professional development goals.
  • Interviews new potential associates in liaison with the Human Resources Department.
  • Chairs management team and associate meetings on a regular basis with regards to informing staff on the department performance.

Quyền lợi được hưởng

We offer full package with attractive benefit :

  • 5.5 working days;
  • Staff Accommodation for off shore associates;
  • Home Leave Allowances based upon position;
  • Full meals;
  • Uniform and laundry;
  • Worldwide complimentary accommodation with Hyatt after one year of service.

Yêu cầu công việc

- At least 2 years of experience in a similar role, preferably in a 5 star hotel

- Good communication skills in both English and Vietnamese

- Good computer skills

- Good leading and staff management skills

Yêu cầu hồ sơ

1/ Sơ yếu lý lịch (không quá 6 tháng)

2/ 3 chứng minh nhân dân phô tô công chứng (không quá 6 tháng)

3/ Sổ hộ khẩu phô tô công chứng (không quá 6 tháng)

4/ Giấy khám sức khỏe (không quá 6 tháng)

5/ Văn bằng, chứng chỉ liên quan

6/ Giấy xác nhận hạnh kiểm (không quá 6 tháng)

7/ 03 hình thẻ (3x4)

Spa Manager - Trưởng bộ phận Spa

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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