Manager, VIP Services

Hoi An South Development LTD - CASINO

Quy mô : 1.000 - 4.999

Theo dõi Nhà tuyển dụng này

Mô tả công việc

- Develop and manage the VIP Services area to cultivate relationships with high worth casino guests.

- Responsible for the direct supervision and oversight of the day to day supervision of the VIP Services department.

- Attend and participate in player events and promotions.

- Accessible to handle all guest needs and provide support for VIP Services Executives.

- Report on the progress of VIP Services activities including, but not limited to, VIP Reservations, VIP Services on floor services such as comping, business revenues etc.

- Coordinate outside events, to include booking airfare, transportation and event tickets and Participate in the planning of the International marketing calendar when necessary.

- Generate daily player arrival and departure lists through guest reservations.

- Coach VIP Services executives to build player relationships with new, maintenance and inactive players. Train new hosts as they are hired on.

- Serves as a point person in the resolutions of customers complaints and service recoveries.

- Express a willingness to learn new skills and maintain a high quality of guest service according to HOIANA Values.

- Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.

- Other Duties as assigned by Management.

Quyền lợi được hưởng

• Staff Village

• Medical Insurance for Employee

• Shuttle Bus

• Training Opportunities

Yêu cầu công việc

- Minimum 3-6 years previous VIP Services management experience preferred with at last 2 years in supervisory role.

- Bachelor’s Degree preferred or equivalent work experience in a related field

- Must be able to clearly communicate with Guests in conversational English and/or process a second or third language will be an advantage.

- Proven leadership ability to influence, develop, and empower employees to achieve objectives with a “team” approach.

- Must possess excellent organizational skills and written and verbal communication skills.

- Good Computer Skills.

Yêu cầu hồ sơ

Apply on our Talent Network at or submit CV to email Gửi email

Manager, VIP Services

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