Manager, VIP Services

Hoi An South Development LTD - CASINO

Quy mô : 1.000 - 4.999

Theo dõi Nhà tuyển dụng này

Mô tả công việc

- Develop and manage the VIP Services area to cultivate relationships with high worth casino guests.

- Responsible for the direct supervision and oversight of the day to day supervision of the VIP Services department.

- Attend and participate in player events and promotions.

- Accessible to handle all guest needs and provide support for VIP Services Executives.

- Report on the progress of VIP Services activities including, but not limited to, VIP Reservations, VIP Services on floor services such as comping, business revenues etc.

- Coordinate outside events, to include booking airfare, transportation and event tickets and Participate in the planning of the International marketing calendar when necessary.

- Generate daily player arrival and departure lists through guest reservations.

- Coach VIP Services executives to build player relationships with new, maintenance and inactive players. Train new hosts as they are hired on.

- Serves as a point person in the resolutions of customers complaints and service recoveries.

- Express a willingness to learn new skills and maintain a high quality of guest service according to HOIANA Values.

- Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.

- Other Duties as assigned by Management.

Quyền lợi được hưởng

• Staff Village

• Medical Insurance for Employee

• Shuttle Bus

• Training Opportunities

Yêu cầu công việc

- Minimum 3-6 years previous VIP Services management experience preferred with at last 2 years in supervisory role.

- Bachelor’s Degree preferred or equivalent work experience in a related field

- Must be able to clearly communicate with Guests in conversational English and/or process a second or third language will be an advantage.

- Proven leadership ability to influence, develop, and empower employees to achieve objectives with a “team” approach.

- Must possess excellent organizational skills and written and verbal communication skills.

- Good Computer Skills.

Yêu cầu hồ sơ

Apply on our Talent Network at career.hoiana.com or submit CV to email Gửi email

Manager, VIP Services

Chức danh Ngày kết thúc Mức lương
Technician, Service Desk 31/07/2020 Thỏa thuận
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Manager, Compliance 28/07/2020 Thỏa thuận
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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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