Senior Server (Nhân viên phục vụ nhà hàng cấp cao)

• Clean and tidy the serving equipment.
  
• Clear and set tables.
• Maintain stock levels and control monthly inventory.
• Store food, beverages and equipment properly.
• Interact with internal staff and external guests from Asian and international countries.
• Keep menus and beverage lists in good condition.
• Know and understand drink lists, menu items, products and services, and upsell alternatives.
• Know and understand all the resort’s facilities and services.
• Rotate among the different sub-departments of the Food & Beverage Division as required.
• Serve guests and take their orders; repeat orders back to guests for clarification.
• Deliver high quality products and services to every guest.
• Introduce available beverages and make recommendations.
• Open wine and spirits bottles.
• Greet guests in a warm, welcoming and courteous manner.
• Address guests’ requests and handle complaints promptly and to their satisfaction.
• Establish a rapport with guests and build good customer relationships.
• Inform management about guests’ comments.
• Work with initiative to seek and offer assistance as required from team members or supervisors.
• Interact with department and company team members, management, and contractors professionally and positively.
• Adhere to the company policies and procedures and comply with the Code of Conduct.
• Remain well-mannered and well-groomed as per department and company standards at all times.
• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
• Perform other related duties as assigned.

• Medical Insurance for Employee

• Shuttle Bus

• Training Opportunities

• Minimum of 1-year F&B experience in a sizable and international hotel/casino.
• Hospitality specific qualifications is an advantage.
• Basic product knowledge of food & beverages and preparation methods; cash handling is an advantage.
• Knowledge of POS Software.
• Customer service oriented, good communication and interpersonal skills, good salesmanship.
• Well-groomed, excellent hygiene, confident, friendly and polite.
• Team player who responds quickly to demands and thrives in a high-pressure work environment.
• Able to work on shifts and be flexible regarding work schedules according to business demands.
• Must be able to sit or stand for long periods of time while performing duties.
• Must be able to multi-task.
• High School or equivalent working experience
• Ability to communicate in English and Mandarin to deal with guests and internal staff from Asian and International countries; knowledge of Cantonese is an advantage.