Manor Club / Retreat Associate
Quy mô :
Mô tả công việc
- Coordinate with other departments to facilitates increased levels of communication and guest satisfaction.
- Maximizes the room revenue and ensure the success of the room’s upselling program in front office.
- Update oneself regularly on the product knowledge i.e. rooms category, hotel facilities and services, and in house promotions.
- Maintains regular and constant contact with Guest Service Associates – Downtime Retreat and monitors their contact with guests.
- Assist handling of VIP, special attention, longstay and regular guests to ensure efficient check-in/out process in Downtime Retreat and guests’ stay are memorable to encourage future repeat stays.
- Provides constant feedback to hotel management and department heads concerning service issues, including guest desires, complaints and comments.
- Ensure the tracking system in place to capture the guest preferences.
- Ensure guest preferences are actively implemented and integrated in guest experience journey
- Measure current levels of service performance against previously measured, benchmarked performance and constantly strives for improvement.
- Maintains open and excellent communication with all departments heads.
- Maintains up to date status in house group, functions, arrivals and departures. Review VIP, special attention, longstay and regular guests arrivals and makes certain that the guest needs for special requests are met.
- Additional duties are necessary and assigned.
Quyền lợi được hưởng
- Training & Development
- Accommodation - Hoiana Staff Village
- Annual leave
- Heath checkup
- Employee shuttle bus service
Yêu cầu công việc
- Good communication skill in English verbal, listening and writing
- Minimum of 2 years hotel experience
Yêu cầu hồ sơ
|Chức danh||Ngày kết thúc||Mức lương|
|Bell Captain||30/07/2020||Thỏa thuận|
|Outlet Supervisor||30/07/2020||Thỏa thuận|
|Public Area Attendant||30/07/2020||Thỏa thuận|
|Chef de Cuisine||30/07/2020||Thỏa thuận|
|Sous Chef||30/07/2020||Thỏa thuận|
|Chef De Partie||30/07/2020||Thỏa thuận|
|Oder taker||30/07/2020||Thỏa thuận|
|Information Technology Officer||28/07/2020||Thỏa thuận|
|Senior Carpenter||30/07/2020||Thỏa thuận|
|Duty Engineer||30/07/2020||Thỏa thuận|
|Front Desk Supervisor / Rooms Controller||30/07/2020||Thỏa thuận|
|Waiter / Waitress||30/07/2020||Thỏa thuận|
|Digital Marketing Manager||30/07/2020||Thỏa thuận|
|Commis Chef||30/07/2020||Thỏa thuận|
|Demi Chef De Partie||30/07/2020||Thỏa thuận|
|Sous Chef - Associates Dining||30/07/2020||Thỏa thuận|
|Stewarding Supervisor||28/07/2020||Thỏa thuận|
|Chief Concierge||30/07/2020||Thỏa thuận|
|Room Attendant||30/07/2020||Thỏa thuận|
|Guest Service Centre||30/07/2020||Thỏa thuận|
|Concierge Supervisor||30/07/2020||Thỏa thuận|
|Manor Club / Retreat Manager||30/07/2020||Thỏa thuận|
|Public Area Supervisor||30/07/2020||Thỏa thuận|
|Guest Service Centre Supervisor||30/07/2020||Thỏa thuận|
|Administrative Assistant - F&B||30/07/2020||Thỏa thuận|
|Housekeeping Coordinator||30/07/2020||Thỏa thuận|
|Floor Supervisor - 15 Vacancies||30/07/2020||Thỏa thuận|
|Manor Club / Retreat Supervisor||30/07/2020||Thỏa thuận|
|Administrative Assistant to Hotel Manager||30/07/2020||Thỏa thuận|
|Guest Experience Executive||30/07/2020||Thỏa thuận|