Manor Club / Retreat Associate
- Hạn nộp: 30/06/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
5
Đà Nẵng
Làm theo ca
Tiền sảnh
Nhân viên
11/05/2021 16:52
Mô tả công việc
- Coordinate with other departments to facilitates increased levels of communication and guest satisfaction.
- Maximizes the room revenue and ensure the success of the room’s upselling program in front office.
- Update oneself regularly on the product knowledge i.e. rooms category, hotel facilities and services, and in house promotions.
- Maintains regular and constant contact with Guest Service Associates – Downtime Retreat and monitors their contact with guests.
- Assist handling of VIP, special attention, longstay and regular guests to ensure efficient check-in/out process in Downtime Retreat and guests’ stay are memorable to encourage future repeat stays.
- Provides constant feedback to hotel management and department heads concerning service issues, including guest desires, complaints and comments.
- Ensure the tracking system in place to capture the guest preferences.
- Ensure guest preferences are actively implemented and integrated in guest experience journey
- Measure current levels of service performance against previously measured, benchmarked performance and constantly strives for improvement.
- Maintains open and excellent communication with all departments heads.
- Maintains up to date status in house group, functions, arrivals and departures. Review VIP, special attention, longstay and regular guests arrivals and makes certain that the guest needs for special requests are met.
- Additional duties are necessary and assigned.
Quyền lợi được hưởng
- Insurance
- Training & Development
- Accommodation - Hoiana Staff Village
- Annual leave
- Heath checkup
- Employee shuttle bus service
- Uniform
Yêu cầu công việc
- Good communication skill in English verbal, listening and writing
- Minimum of 2 years hotel experience
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
- http://career.hoiana.com/
Situated in Quang Nam Province about one hour’s drive from Danang, Hoiana Hotels offers fantastic opportunities and attractive packages for professionals at every level across four hotel brands: Rosewood Hoi An Showcasing an exquisite sense of place, ultra-luxury Rosewood Hoiana features beautifully designed and appointed guestrooms and villas, superb wellness and recreational facilities, and memorable dining experiences. KHOS Hoiana Sleek, stylish and elegant, KHOS Hoiana blends connectivity and social gathering in contemporary living and event spaces with stunning sea views. New World Hoiana Hotel & Residences New World Hoiana Hotel & Residences offers supremely comfortable rooms and suites, state-of-the-art facilities and unforgettably warm and genuine service. Hoiana Hotel & Suites Premium in every aspect, our all-suite accommodations offer ocean views, creating restful, indulgent stays that pair perfectly with exciting resort entertainment. Take the next step in your career and be part of Vietnam’s most vibrant beachfront destination!
Thông tin liên hệ
- Bộ phận Tài năng và Văn hóa