Spa Manager

Business Performance

• Assist in the development of annual budgets and short to long range strategic planning for the operation of the spa

• Ensure that the spa operates cost effectively and efficiently, review expenditures to ensure that they are kept within operating budgets

• Review daily productivity and measure spa actual performance to budget

• Generate monthly facility productivity report

Spa Operation

• Ensure the establishment and execution of all departmental goals

• Assist in the development of the spa's standard operating procedures and policy relating to safety and emergency procedures. Ensure that all team members have a complete understanding of and adherence to the policies

• Meet with group meeting planners to show spa facility and programs. Promote and sell customized spa programs to conference groups as required

• Provide and take responsibility for the professional delivery of all information via emails, telephone and in person to all potential spa guests

• Work with the Marketing and Communications department regarding all aspects of spa promotions. Assist in the implementation of marketing plans and public relations program

• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques

• Monitor scheduling of all services and special programming

• Establish professional business relationships with all vendors

• Review purchase requisitions and forward to Director of Rooms for approval

• Review and approve all invoices before payment

Team Management

• Interview, select and recruit Spa Therapists

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare detailed induction programs for new employees

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Prepare payroll and gratuity reports

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Maintain complete knowledge of all hotel services/features

• Be fully conversant with hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in the Spa operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.

* Span of Control

Nature

Budget responsibilities

Revenue responsibilities

Headcount

• Entitled to the full mode of the company

• Bonus: KPI performance

• Bonus: Service Charge

• Bonus: • Bonus: Service Charge

• International Insurance

• Pension: as per Vietnamese law

• Seniority allowance

• And other welfare regimes according to the company's regulation

• Diploma education

• Certification in massage therapy or aesthetics from a recognized school

• Minimum 2 years of experience in a supervisory position in a spa or related field

• Good reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel & Word

Competencies

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

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