FRONT DESK CLERK - Residence
Quy mô :
Mô tả công việc
· Greet customers in a friendly manner when they arrive at the front desk.
· Assume a bright smile and a refined posture at all times in front of the customers.
· When checking in, verify their names and the duration of their stay. Register them according to regulation.
· Review and respond to customer complaints. Report to a senior employee if necessary.
· Readily accept compliments and criticism from customers.
· During the course of the service, constantly keep an eye for anything the customer may need. Create a comfortable environment by making small talk.
· Keep informed of all general matters in relation to guest rooms. (Types of rooms, rates, check in/out time)
· Keep informed of various information regarding guest rooms. Always try to upsell.
· Always try to collect customer information. Record and manage collected information.
· Always try to enhance the quality of the hotel services such as by remembering and recognizing customers.
· Inform customers regarding services and events provided by the hotel.
· Enroll customers in the Privileged Membership program to secure customers.
· Collect customer feedback upon check-out.
Quyền lợi được hưởng
- 02 months of probation with Full salary & Service charge
- Many engaging training courses (local & international)
- Duty meal & Uniform provided by hotel.
- Wonderful working environment with prominent promotion opportunities.
- Supportive & professional team-mates.
- Annual vacation, Annual health check, Insurance and other welfare as in Labor Law.
Yêu cầu công việc
Education: Bachelor degree or higher in related field prefer
Experience: Experience in guest services preferred
Excellent spoken and written English
Good appearance and grooming
Must show basic computer and electronics proficiency
Knowledge about Opera PMS system is a plus
Ability to work in shift (morning, afternoon, night)
Yêu cầu hồ sơ
Send your CV (Picture attached & Subject: Candidate Name - Position) to email: Gửi email or submit directly at HR Department - Lotte Hotel Hanoi - 54 Lieu Giai for your application.
- Interview appointment will be set up only to potential candidate at the soonest.
- Hotline: 024.3333.1089 (Ms. Dung)
Ứng viên quan tâm vui lòng gửi CV (Kèm ảnh) với tiêu đề [họ tên]_Vị trí ứng tuyển về địa chỉ email Gửi email hoặc nộp đơn ứng tuyển trực tiếp theo mẫu của Lotte Hotel Hanoi tại phòng Nhân sự, tầng 33 khách sạn Lotte Hanoi, 54 Liễu Giai, Ba Đình, Hà Nội.
Mọi thắc mắc vui lòng liên hệ: 024.3333.1089 (Ms. Dung)
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