Front Office Supervisor

- Maintains a friendly, cheerful and courteous demeanour at all times.

- Be in charge of Guest Relation and Concierge

- Courteously and accurately answers inquiries from guests; go around to take care guests

- Responds to telephone and in-person inquiries regarding hotel information and guest concerns.

- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

- Supervise daily shift process ensuring all team members adhere to standard operating procedures.

- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

- Allocate rooms to expected arrivals after checking guests preferences and special requests.

- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

- Performs other duties as assigned, requested or deemed necessary by management.

- Ensure Front office log book and hotel log book is always updated and actioned upon.

- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

- Participate in hotel committees and task force assignments.

- Takes responsibility in the absence of the Duty Manager / Front office manager.

- Mức lương hấp dẫn

- Môi trường làm việc năng động, chuyên nghiệp

- Cơ hội được đào tạo trong chuỗi Risemount Hotel & Resort đạt chuẩn 5 sao

- Chế độ BHXH, BHYT, BHTN theo quy định của pháp luật

- Service charge cạnh tranh trong khu vực

- Thử việc hưởng 100% lương chính thức

- Trợ cấp cơm ca, đồng phục, giặt ủi

- 6 ngày nghỉ/ tháng, 12 ngày phép/ năm

- Sử dụng các sản phẩm, dịch vụ tại khách sạn với ưu đãi dành cho nhân viên

- Good looking

- Fluent Korean and English

- At least 1 year-experience at the same position

- Understanding SMILE

- Having team work spirit, being meticulous, careful and working under high pressure

- Gửi hồ sơ trực tiếp đến Phòng Nhân sự, Risemount Resort, 120 Nguyễn Văn Thoại, Đà Nẵng

- Hoặc gửi hồ sơ với tiêu đề HỌ TÊN - VỊ TRÍ ỨNG TUYỂN đến địa chỉ mail: Tin đã hết hạn hoặc gửi qua Hoteljob

Mọi thắc mắc vui lòng liên hệ: 02363.899.999 (707) gặp Phòng Nhân sự