Nhân viên quan hệ khách hàng/ GRO

Front Office Operation

• Assist guests with check in and checkout, as well as other cashiering duties

• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary

• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures

• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival

• Liaise closely with other relevant departments to ensure that guests requests and needs are met

• Update and maintain repeat guest history system

• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue

• Handle guests’ complaints and comments tactfully and efficiently

• Handling guests’ mails, messages, and answering of phone calls

• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

• Be vigilant in regard to in-house credit matters and act upon any discrepancies

• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

• Be fully conversant with hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management of the Hotel

6 working days or 48 hours per week

100% salary of probation contract with monthly service charge

Free accommodation at nice and modern staff house

Uniforms and duty meals provided by hotel

Social – Health insurance per labor code

Employee of the month/ Year award/ Birthday celebration/ Year End Party

Special discount with Accor properties

Career development opportunities at the international hotel group

Knowledge and Experience

• Similar working experience in 04 -05 star Hotel/Resorts/ Có kinh nghiệm làm việc tương đương tại khách sạn 4-5 sao

• Good healthy/ Có sức khỏe tốt

• Good team work/ Khả năng làm việc nhóm tốt

• Preferred candidates are good at English / Ưu tiên ứng viên giao tiếp tiếng Anh tốt

• Experience with Opera system is an advantage/ Biết Opera là một lợi thế.

Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times

Cat Co III Beach, Cat Ba Island, Cat Hai Dist.

Hai Phong, 180000, Vietnam

T: (+84) 225 388 7360

M: (+84) 379 939 978