F&B Service Supervisor


Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

- Provides excellent service to customers as appropriate.

- Handles all guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

- Maintains positive guest and colleague interactions with good working relationships.

- Establishes a rapport with guests maintaining good customer relationships.

- In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.

- Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.

- Supervise cash handling and banking procedures.

- Supervise the maintenance of service equipment.

- Monitor standards of guest facilities and services.

- Establish and instruct staff in cash security procedures.

- Works with Superior on manpower planning and management needs.

- Guests are conversed with in relation to the food and beverage products.

- Promoting and selling cocktails to guests.

- Take appropriate action to resolve guest complaints.

- Be responsible in keeping our property safe and secure, to participate in any Company activity related to Fire Life safety.

- Perform any other duties which may be assigned by the management from time to time.

- Completion of assigned tasks.

Quyền lợi được hưởng

* Professional and friendly working environment/ Môi trường làm việc thân thiện và chuyên nghiệp

* Attractive salary/ Mức lương thu hút

* Competitive benefit package/ Chế độ phúc lợi cạnh tranh

* Social Insurance, Medical Insurance & Unemployment Insurance/ BHXH, BHYT & BHTN

* 13th month salary/ Lương tháng 13

* 02 weekly days off/ 02 ngày nghỉ hàng tuần

* 03 sets of annually uniform/ 03 bộ đồng phục trên năm

* Duty Meal at Staff Dining Room/ Bữa ăn trong ca làm việc tại Nhà ăn nhân viên

Yêu cầu công việc

- High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.

- 02 years related experience or an equivalent combination of education and experience.

- Able to read and write English.

- Pro-active with a passion for luxury hospitality.

- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

- Outstanding communication skills.

- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the Department, the brand and the Company.

- Skills: Negotiation, Problem Solving, Time Management.

- Calm and patient, honest.

- Good health, know how to arrange goods.

- Quick, careful.

- Having skills in calculating and counting goods.

- Having a sense of responsibility, able to withstand work pressure

Yêu cầu hồ sơ

Full CV in English

Aplly CV online via Hoteljob.vn, or:

Send CV directly to email: Gửi email or HR Office of X2 Hoi An at Ha My Trung Block, Dien Duong Ward, Dien Ban Town, Quang Nam Province.

F&B Service Supervisor

Chức danh Ngày kết thúc Mức lương
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