SPA SUPERVISOR
- Hạn nộp: 20/02/2021
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Thành Phố Hội An - Quảng Nam
Làm theo ca
Vui chơi & giải trí
Trợ lý, thư ký
27/01/2021 11:07
Mô tả công việc
• Monitor and handle guest complaints and ensure guest satisfaction, as well as refresh and develop treatments.
• Assist the Spa Reception team to upsell Spa bookings.
• Be responsible for educate other departments about Spa treatments to assist in upselling treatments.
• Check the reception area, the music system and air-conditioning.
• Identify and solve problems in a professional manner.
• Check the spa areas to ensure standards.
• Check over all staffs that have PH and AL to be clear when the spa is not busy or there is low season.
• Check over the grooming of all therapists.
• Check the reception area and all spa-booking sheets.
• Create a staff roster per week.
• Attend and participate in training sessions/ meetings as required.
• Assist instructors to complete the job assignments in a safe and professional manner using proper safety techniques.
• Oversee the smooth running of the fitness operations on a day-to-day basis to achieve high levels of guest satisfaction.
• Establish effective communication with instructors to gain their trust and respect through work sample.
• Maintain regular quality control inspections of fitness standards.
• Assist in implementing new and effective training programs.
• Handle the entire Spa department accurately. Adhere to Spa policies regarding advance reservation times.
• Handle therapist requests
• Deal with complaint from therapist via receptionist and via
• Double-check all spa bookings.
• Know all available spa services.
Quyền lợi được hưởng
Yêu cầu công việc
- At least Bachelor degree in any field or bachelor degrees in resort/spa management or related degrees
- 3 years working experience as Beauty/ Spa Therapist
- Strong inter-personality and leadership skills
- English skills and computer literate are prefered
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 100 - 499
- Cồn Hến (turn left at 200 Nguyen Tri Phuong St.), Cẩm Nam, Hội An, Quảng Nam, Vietnam
Hoi An Memories Resort & Spa is located in the area of Cam Nam on an island in the Thu Bon and is right at the heart of UNESCO- Word Heritage Site-Hoi An. The picturesque resort offers an exceptional experience through professional services and luxury products. Ideal for couplers, honeymooners, solo travels or families, the art of relaxation is available to all.
Thông tin liên hệ
- Phòng nhân sự