Director of Wellness and Spa

Novotel Phu Quoc Resort

Quy mô :

Talent and Culture +84 (297) 6260 999 Tổ 5, Ấp Đường Bào, Xã Dương Tơ, Huyện Phú Quốc, Tỉnh Kiên Giang, Việt Nam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

The Director of Wellness & Spa is responsible for the establishment and execution of clear short- and long-term goals to ensure the combined elements of spa & well-being in the resort are aligned with the hotel brand values. This includes the daily leadership of the spa and wellness team, business and strategic directions of the business including marketing and social activities to promote the spa and / or wellness facilities. The quality and guest experience, as well as team motivation, is a key component of everyday operations. Proactive management of financial P / L for maximum business opportunities as well as ensuring optimal internal auditing processes are in place. Alignment with the individual brand values represented for wellness is imperative. This role has a particular focus on not only the genuine well-being of the guests but also the well-being of the colleagues and colleagues programming, working closely with Talent and Culture teams.

General responsibilities

-Act as an Ambassador for spa & wellness at the hotel representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times

-Maintain extensive knowledge of competitors, including locations, product offerings, pricing, promotions, and sales techniques

-Establish proactive strategic initiatives for the spa and wellness areas applicable to the hotel to help market the overall spa & well-being offers / products

-Manage the operations and efficiency of the spa & wellness facilities

Strategy and Marketing of Spa & Wellness Assets

-Assist in the development and implementation of financial budgeting and analysis for the departments within the facility

-Provide monthly budget and forecasts when requested

-Create a pricing structure for treatments / retail adapting to local market conditions and hotel rates.

-Ensure all collaterals and communication are aligned with the brand guidelines. If none are available, seek support from the corporate teams.

-Establish strong yearly KPI goals aligned with expected revenue.

-Act as an Ambassador for spa & wellness at the hotel representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times

Guest Quality and Operational Excellence

-Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.

-Perform regular treatment and facility audits to maintain brand standards.

-Provide tools for the team to best manage the day to day operations resulting in excellent and anticipated guest service.

Talent and Culture / Team Communications

-Attend morning briefing with the executive committee to communicate daily spa, fitness and recreation activities as well as understand what is happening within the hotel.

-Ensure that the wellness departments maintain a positive relationship internally and with other departments.

-Assist in the recruitment, development, training and recognition programs of all department heads and supporting staff.

Health, Hygiene and Safety

-Ensure guest / member satisfaction at all times by assuring safety and service is always the spa’s first priority.

-Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.

-Ensure all potential and actual hazards are reported as well as rectified immediately.

Quyền lợi được hưởng

- Friendly Accommodation and nutrious meals per day

- Attractive salary + service charge

- HODs benefit packages

- Activity: Birthday, Year End Party, Football, Volleyball...

- Training programs from Accohotels Acadamie

- International working environment

- Accohotels room rates benefit

Yêu cầu công việc

Knowledge and Experience

• Minimum of 3 years’ experience in a management position or supervisory position in a spa or related field.

• Previous spa therapy, recreation and / or fitness background experience is recommended.

• Previous luxury hotel experience with a background in financial budgeting and forecasting

• Be able to create and promote spa packages and retail products

• Be creative to organize wellness activities

• Good reading, writing and oral proficiency in English.

Competencies

• Good interpersonal skills with ability to communicate with all levels of colleagues

• Service oriented with an eye for details

• High endurance to manage work pressure in a fast-paced environment

•·Strong organizational & leadership skills

•·Confidently able to resolve problems and make decisions

• Proven effective development of others, great motivator

• Multicultural awareness and able to work with people from diverse cultures

• Must be well-presented and professionally groomed at all times

Yêu cầu hồ sơ

Interested candidate kindly apply on Hoteljob.

Director of Wellness and Spa

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Director of Wellness 30/01/2020 Thỏa thuận

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THÔNG TIN LIÊN HỆ

Novotel Phu Quoc Resort

Địa chỉ: Tổ 5, Ấp Đường Bào, Xã Dương Tơ, Huyện Phú Quốc, Tỉnh Kiên Giang, Việt Nam

Điện thoại: +84 (297) 6260 999