Director of Wellness and Spa

General responsibilities

-Act as an Ambassador for spa & wellness at the hotel representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times

-Maintain extensive knowledge of competitors, including locations, product offerings, pricing, promotions, and sales techniques

-Establish proactive strategic initiatives for the spa and wellness areas applicable to the hotel to help market the overall spa & well-being offers / products

-Manage the operations and efficiency of the spa & wellness facilities

Strategy and Marketing of Spa & Wellness Assets

-Assist in the development and implementation of financial budgeting and analysis for the departments within the facility

-Provide monthly budget and forecasts when requested

-Create a pricing structure for treatments / retail adapting to local market conditions and hotel rates.

-Ensure all collaterals and communication are aligned with the brand guidelines. If none are available, seek support from the corporate teams.

-Establish strong yearly KPI goals aligned with expected revenue.

-Act as an Ambassador for spa & wellness at the hotel representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times

Guest Quality and Operational Excellence

-Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.

-Perform regular treatment and facility audits to maintain brand standards.

-Provide tools for the team to best manage the day to day operations resulting in excellent and anticipated guest service.

Talent and Culture / Team Communications

-Attend morning briefing with the executive committee to communicate daily spa, fitness and recreation activities as well as understand what is happening within the hotel.

-Ensure that the wellness departments maintain a positive relationship internally and with other departments.

-Assist in the recruitment, development, training and recognition programs of all department heads and supporting staff.

Health, Hygiene and Safety

-Ensure guest / member satisfaction at all times by assuring safety and service is always the spa’s first priority.

-Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.

-Ensure all potential and actual hazards are reported as well as rectified immediately.

- Attractive salary + service charge

- HODs benefit packages

- Activity: Birthday, Year End Party, Football, Volleyball...

- Training programs from Accohotels Acadamie

- International working environment

- Accohotels room rates benefit

Knowledge and Experience

• Minimum of 3 years’ experience in a management position or supervisory position in a spa or related field.

• Previous spa therapy, recreation and / or fitness background experience is recommended.

• Previous luxury hotel experience with a background in financial budgeting and forecasting

• Be able to create and promote spa packages and retail products

• Be creative to organize wellness activities

• Good reading, writing and oral proficiency in English.

Competencies

• Good interpersonal skills with ability to communicate with all levels of colleagues

• Service oriented with an eye for details

• High endurance to manage work pressure in a fast-paced environment

•·Strong organizational & leadership skills

•·Confidently able to resolve problems and make decisions

• Proven effective development of others, great motivator

• Multicultural awareness and able to work with people from diverse cultures

• Must be well-presented and professionally groomed at all times

Interested candidate kindly apply on Hoteljob.