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1140 400
12500 1

Le Club Bar / La Terrasse / Le Beaulieu Supervisor - Giám sát Le Club Bar/ La Terrasse / Le Beaulieu

  • Hạn nộp: 20/09/2022
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Làm theo ca
Ngành nghề
Ẩm thực/ Bàn/ Bar
Cập nhật
25/07/2022 10:04

Mô tả công việc



• Control and acknowledge all store requisitions and purchase requests in the absence of the outlet manager

• Fill up the weekly cleaning plan in the absence of the outlet manager

• Issue and follow up on all needed maintenance requests in the absence of the outlet manager

• Fill up the daily acknowledgement form

• Fill up the log book in absence of the outlet manager

• Communicate to outlet Manager any areas of concerns

• Give regular feedback to the outlet Manager in regards to the performance of the team

• Give regular feedback to the outlet Manager in regards to the guest comments

• Support the outlet manager in the implementation of any special events

• Ensure excellent communication within the team

• Support the outlet managers in any tasks or responsibilities that is the area of competences of the supervisor

Financial and Revenue Responsibilities

• Communicate the financial target (budget) to the team

• Is active and work hard to reach the budget

Training and Human Resources Management

• Train the team according to the monthly training plan

• Issue training checklist for all given training

• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees

• Control the grooming of each F&B staff

• Give regular positive and negative feedback to all waiters in a constructive way

Guest Service Responsibilities

• Ensure full guest satisfaction at any time

• Develop customer loyalty and recognition

• Introduce and up sell any special events / promotions

• Gather guest feedback and report to outlet Manager

• Handle and follow up on any guests complains in absence of the outlet Manager

• Report any complains / good or bad comments to the outlet manager

• Work hard to satisfy any guest requests

Operational Responsibilities

• Ensure smooth and efficient service at any time

• Ensure proper atmosphere of each outlet according to the time of the day (music, lighting, aromas, temperature…)

• Ensure good communication between kitchen, bar and service team

• Check all buffet set up

• Check restaurant and table set up

• Know and ensure full follow up on the Sofitel brand standards

• Control the cleanliness of bar counter and back office

• Ensure proper organization of each service stations

• Ensure efficient sequence of service

• Follow up that all given training and fully followed by the staff

• Handle and follow up on any guests complains

• Report any guest complains to Asst DFB

Meetings to attend

• Attend the daily F&B morning briefing

• Attend be monthly promotion meeting in absence of the outlet Manager

• Attend the weekly pre con meeting in the absence of the outlet manager

• Attend the monthly FB manager meeting in the absence of the outlet manager


• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.



• Ensure that all potential and real Hazards are reported immediately and rectified

• Be fully conversant with all departmental Fire, Emergency and Bomb procedures

• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees

• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

To be fully conversant with:

• <Add to or delete from the list below, depending on the job requirements>

• Hotel fire procedures

• Hotel security procedures

• Hotel Health and Safety policy and procedures

• Hotel Facilities and attractions

• Hotel standards of operation and departmental procedures

• Sofitel Keys of Luxury and Appearance guidelines

• Sofitel “BE Magnifique” vision and its corresponding strategies

• Methods of accepted payment of the company

• Short and long term company marketing promotions

Quyền lợi được hưởng

Will be discussed during interview

Yêu cầu công việc

Will be discussed during interview

Yêu cầu hồ sơ

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Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc



Sắp xếp đánh giá:

  • Quy mô:
  • 15 Ngo Quyen, Hoan Kiem, Ha Noi.
  • Sofitel Luxury Hotels, new worldwide reference (120 hotels all around the world), goal is to reinforce its position in the Sofitel Legend Metropole Hanoi is the market leader within the luxury hotel sector in Vietnam and a favorite amongst the discerning travelers from around the world. This historical landmark hotel is considered as one of the best hotels in the region with regular worldwide and domestic recognition. In all, the Metropole garnered 33 awards in 2013, including Readers' Choice Awards by Condé Nast Traveler and Travel + Leisure. The hotel features 364 rooms and suites (offering both the traditional and Contemporary flavors of Hanoi) French, Vietnamese and Italian Restaurants complemented by two of Hanoi’s favorite bars plus an award winning Spa, naturally lit meeting venues and a team of over 600 Ambassadors. Ongoing commitment to product enhancement and service delivery from the hotel’s senior management and owners provides the perfect background to a strong and positive sales effort.

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