Public Area Supervisor / Giám sát khu vực công cộng

• To manage all functions related to the cleanliness of the hotel’s public and back-of-the house areas.
• Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping
• department, ensuring that all the policies and procedures outlined in the Departmental Operations
• Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
• Raises job order to Engineering department for repair and maintenance work.
• Ensures Public Area Attendants deliver the brand promise and provide exceptional guest service at all times.
• Ensures Public Area Attendants also provide excellent service to internal customers as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner,
• following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures Rooms Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
• Works with Assistant Executive Housekeeper to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Assigns duties and responsibilities to Public Area Attendants. Conducts checks on works done by Public Area Attendants.
• Reports adverse guest comments.
• Reports lost and damaged items.
• Reports and follow-up on repair and maintenance work.
• Conducts checks on Public Areas, F&B outlets, offices, toilets and car park.
• Conducts checks on works carried out by Contractors.
• Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors.
• Ensures function rooms and toilets are clean before commencement of function.
• Plans and schedules periodic works such as, carpet shampooing, and high dusting.
• Ensures scheduled periodic works are carried out.
• Liaises closely with Florists regarding floral arrangement in the hotel.
• Performs pre-setup for V.I.P. arrivals.
• Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

Lương hấp dẫn và cạnh tranh

- The benefits only at Sun Group: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)

Quyền lợi chỉ có ở Sun Group: Bảo hiểm Suncare, tận hưởng và thư giãn cùng với gia đình tại các hệ thống giải trí trong nước (Hòn Thơm/ Bà Nà/ Cáp treo Fansipan/ Sun World Da Nang Wonder...)

- Social Insurance as per Vietnamese Law

Được tham gia đầy đủ các loại bảo hiểm theo luật Việt Nam

- Holiday/ New Year bonus. 13th month salary

Thưởng nghỉ lễ/năm mới. Tháng lương thứ 13, theo qui định công ty.

12 đêm nghỉ dưỡng từ thương hiệu Rosewood.

- 12 comlimentary room nights

- Birthday Day

Ngày nghỉ trong tháng sinh nhật.

- Other benefits of Sun Group

Các quyền lợi khác của SunGroup

- Phụ cấp vùng Phú Quốc hàng tháng 832k/tháng.

Phu Quoc monthly allowance VND 832,000/month.

• Must be able to read and write to facilitate the communication process
• Thorough knowledge of Housekeeping materials.
• Proper handling of cleaning equipment and materials, for cleanliness of all furniture and fixtures in Public Areas
• Work across all areas to ensure that guest expectations are exceeded and standards are consistently maintained

• High school or equivalent education required.

• Minimum 12 months of prior experience as a supervisor, required.