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Public Area Supervisor / Giám sát khu vực công cộng

  • Hạn nộp: 30/06/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Ngành nghề
Buồng phòng
Cập nhật
23/05/2024 17:52

Mô tả công việc

Job Summary –
  • To manage all functions related to the cleanliness of the hotel’s public and back-of-the house areas.
  • Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping
  • department, ensuring that all the policies and procedures outlined in the Departmental Operations
  • Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
  • Raises job order to Engineering department for repair and maintenance work.
  • Ensures Public Area Attendants deliver the brand promise and provide exceptional guest service at all times.
  • Ensures Public Area Attendants also provide excellent service to internal customers as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner,
  • following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Ensures Rooms Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
  • Works with Assistant Executive Housekeeper to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
  • Assigns duties and responsibilities to Public Area Attendants. Conducts checks on works done by Public Area Attendants.
  • Reports adverse guest comments.
  • Reports lost and damaged items.
  • Reports and follow-up on repair and maintenance work.
  • Conducts checks on Public Areas, F&B outlets, offices, toilets and car park.
  • Conducts checks on works carried out by Contractors.
  • Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors.
  • Ensures function rooms and toilets are clean before commencement of function.
  • Plans and schedules periodic works such as, carpet shampooing, and high dusting.
  • Ensures scheduled periodic works are carried out.
  • Liaises closely with Florists regarding floral arrangement in the hotel.
  • Performs pre-setup for V.I.P. arrivals.
  • Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

Quyền lợi được hưởng

  • Attractive, competitive salary
  • Accomodation/Meals: Sun Home with full amenities according to 3-star hotel standards; 3 meals/day
  • Transportation for receiving work/home leaves with regard to level of employees and distance from home to resort
  • The benefits only at Sun Group: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)
  • Holiday/ New Year bonus. 13th month salary
  • Traning & Development

Yêu cầu công việc

Required Skills –
  • Must be able to read and write to facilitate the communication process
  • Thorough knowledge of Housekeeping materials.
  • Proper handling of cleaning equipment and materials, for cleanliness of all furniture and fixtures in Public Areas
  • Work across all areas to ensure that guest expectations are exceeded and standards are consistently maintained
Qualification - 
  • High school or equivalent education required.
Experience - 
  • Minimum 12 months of prior experience as a supervisor, required.

Yêu cầu hồ sơ

CV and related degrees ( Submit via Hoteljob )
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ĐÁNH GIÁ

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5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • KDLST Bãi Khem, Khu phố 6, TT An Thới, Phú Quốc
  • https://phuquoc.newworldhotels.com/
  • New World Phu Quoc Resort is situated on the southwestern tip of Phu Quoc facing acclaimed Kem Beach. Guests can select from 375 villas in seven configurations starting from 124 square metres in size to the grand 414-square-metre Presidential Villa. Every thatched-roof villa includes a private swimming pool. The resort’s private stretch of Kem Beach is a magnet for water sports, beach lounging and magnificent sunsets, but the meandering pathways through the resort’s landscaped gardens also lead guests to a myriad of additional recreational options, including an outdoor swimming pool, fitness centre and studio, a 16-treatment-room spa and kids’ club for little vacationers. Restaurants and bars satisfy holiday indulgence with an all-day café, specialty restaurant, pool bar and beachside restaurant offering lush tropical ambience and views to accompany island, regional and international cuisines.

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