Front Office Manager
Quy mô :
Nhân sự Không liên hệ 28 Đường Nguyễn Huệ, Thành phố Qui Nhơn, Binh Dinh Province, Vietnam
Mô tả công việc
2. Ensures complete responsiveness to the desires of our guests.
3. Ensures that image and grooming standards are reinforced and that associates come to work correctly attired with nametags.
4. Updates associates on room rate changes and all Sales & Marketing programs.
5. Updates associates on rules and policies governing special promotions and that their production is tracked.
6. Ensures that room rates, which have been updated through the Sales & Catering system, are followed.
7. Ensures that associates understand the business goals of the hotel industry average rate, occupancy and profitability of the division.
8. Reviews the daily room revenue report and monitors rate changes and adjustments.
9. Ensure that all Front Office personnel is trained accordingly to the Quality Service Standards (QSS) is met to the desired level.
10. Spends at least 40% of their time working in the operation with associates
11. Ensures that associates promote hotel facilities and services and that all associates have knowledge of menus, promotions etc. in Food & Beverage.
12. Ensures that Rooms profit is maintained through maximization of Yield and control of expenses.
13. Monitors the cleanliness of the front of the hotel, Lobby area, the front desk and back offices.
14. Works closely with the Financial controller to ensure compliance with accounting procedures and cash handling policies.
15. Maintains the integrity of the computer system and computer hardware in conjunction with the IT Department.
16. Ensures that guests are treated with superior service through check-in and check-out procedures.
17. Ensures that guest’s requests are followed up on and guest history is updated.
18. Resolves and reports all guest problems and complaints at the daily hotel Operations Meeting.
19. Schedules Front Office associates to maximize service and efficiency of labor costs.
20. Produces the daily report of rooms on the books for the forthcoming 60 days along with pick up from the previous day.
21. Compared on a daily basis the Housekeeping report of rooms cleaned to the Front Office of rooms sold.
22. Ensures that all guest tracking is completed accurately (ie. Geographical, by company and travel agent).
23. Ensures that an excellent profile of preferences is developed for each return guest.
24. Participates in the preparation of the annual marketing and budget plan.
25. To adhere with the Quality Service Standards (QSS) for all task specified at any one time.
26. Each supervisor is held responsible for taking reasonable precautionary measures on safety and health procedures with respect to person, company property, products and services.
27. Supervisory personnel should study and strictly observe all the safety regulations and safe working practices at respective departments and sections.
28. To communicate and reinforce safety requirements and procedures are followed on specific job instructions.
29. To ensure proper use of safe tools and equipment at all times.
30. To take immediate remedial action to initiate corrective measures on any unsafe conditional or environmental when deemed necessary.
31. Is responsible for the general housekeeping for cleanliness and at the relevant respective departments/section safety operational process of which the supervisors are in-charge of the department/section.
32. RevMAX weely preparation
33. P&L monthly preparation.
34. Review Outstanding Leave Days for Front Office Department
35. Responsible for operation of LeClub Accorhotels program.
Quyền lợi được hưởng
Yêu cầu công việc
Bằng cấp chuyên ngành khách sạn.
• Significant experience in a customer-service position.
Kinh nghiệm làm việc chính tại vị trí về dịch vụ khách hàng.
• Experience in team management.
Kinh nghiệm về quản lý bộ phận.
• Fluent in writing and communication in English.
Kỹ năng viết và giao tiếp bằng tiếng Anh thành thạo.
• Leadership and well organized.
Kỹ năng quản lý và tổ chức tốt.
• Extremely guest oriented and service minded.
Kỹ năng chăm sóc khách hàng.
• Experience in team management.
Kinh nghiệm quản lý .
• IT skills: good in Microsoft office.
Kỹ năng IT: sử dụng Microsoft Office tốt.(Access, Excel, Power Point, Word, Micros, Opéra)
Yêu cầu hồ sơ
|Chức danh||Ngày kết thúc||Mức lương|
|Purchasing Manager||31/08/2020||Thỏa thuận|
|Front Office Manager||01/10/2020||Thỏa thuận|
|RESERVATION MANAGER||31/08/2020||Thỏa thuận|
|Banquet Supervisor||30/08/2020||Thỏa thuận|
|General Accountant||31/08/2020||Thỏa thuận|
|Learning & Development Manager||31/08/2020||Thỏa thuận|
|Food and Beverage Secretary||31/07/2020||Thỏa thuận|
|Guest Experience Manager- Guest Relation Manager||31/07/2020||Thỏa thuận|
|Director of Sale and Marketing (Hanoi)||31/08/2020||Thỏa thuận|
|Assistant Restaurant Manager||01/08/2020||Thỏa thuận|
|Asst. Bar Manager||01/08/2020||Thỏa thuận|
|Sous Chef||01/08/2020||Thỏa thuận|
|Pastry Sous Chef||31/07/2020||Thỏa thuận|
|Banquet Manager||31/07/2020||Thỏa thuận|
|Chief Security||31/08/2020||Thỏa thuận|
|E-commerce Supervisor||31/08/2020||Thỏa thuận|
|NIGHT MANAGER||31/08/2020||Thỏa thuận|
|Resident Manager (Rooms)||31/08/2020||Thỏa thuận|
|Spa & Recreation Manager||31/07/2020||Thỏa thuận|
|SPA Senior Therapist (Supervisor)||31/08/2020||Thỏa thuận|
|Pastry Chef de Partie||30/07/2020||Thỏa thuận|
|Pastry Demi Chef de Partie||30/07/2020||Thỏa thuận|
|Commis Chef||30/09/2020||Thỏa thuận|
|Pastry Commis Chef||30/09/2020||Thỏa thuận|
|Banquet Coordinator||30/09/2020||Thỏa thuận|
|Spa Receptionist||30/09/2020||Thỏa thuận|
|Asst. Front Office Manager||30/09/2020||Thỏa thuận|
|Front Office Supervisor||30/08/2020||Thỏa thuận|
|Public Area Supervisor||30/09/2020||Thỏa thuận|
THÔNG TIN LIÊN HỆ
Địa chỉ: 28 Đường Nguyễn Huệ, Thành phố Qui Nhơn, Binh Dinh Province, Vietnam