Guest Relation Officer/ Nhân viên Chăm sóc khách hàng

L’Eglise Hanoi Hotel & Spa

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

- Ensure guests are serviced within specified time.

- Review arrival lists to welcome guests

- Attend to special guests (e.g. VIPs) and answer their inquiries

- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

- Provide information about amenities, area and venues and promote services

- Welcome a guest into the business establishment, for a hotel, a warm reception is made sure to be given; ensure their guests are happy with their service at all times. Escorts VIP guest to their room and offers them the amenities they may want to avail.

- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

- Record information in the logbook daily

- Ensure compliance with health and quality standards

- Be able to listen to the complaints that may arise from the guests; stay calm and composed all the time and respond in a positive manner to the guest whose standards are not met

- Assists the guests in their travel needs, like tours they can enjoy, where to dine, shop or rent a car among other arrangements that guests may desire to be helped with

- Other tasks assigned by manager

Quyền lợi được hưởng

- Working in a professional environment - 5-star service.

- Follow the reviews and rewards according to the system.

- Competitive package of salary and benefit.

- Insurances paid in according with the law

- Enjoy 12 days full of leave per yea

Yêu cầu công việc

- Vocational training/ college degree in Hotel Management or related field

- Familiarity with hospitality industry standards

- Proficiency in English; knowledge of additional languages is a plus

- A customer-oriented and professional attitude

- An outgoing personality

- Outstanding communication abilities

- Excellent organizational and time-management skills

Yêu cầu hồ sơ

- ID,

- CV

- Certificate qualification

- Portrait photo

Contact to Mr. Hoang - Mobile: 0961 567899 or via email: Gửi email

Guest Relation Officer/ Nhân viên Chăm sóc khách hàng

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