Assistant Reservations Manager

• Ensure information provided to guests is accurate and individualized

• Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge

• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized

• Assist in preparing daily, weekly and monthly reports

• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing

• Ensure smooth shift changes with proper pass-on to the next shift

• Report any equipment failures/problems & repair requests to Maintenance Department

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

• Coordinate and communicate with all other departments to ensure a smooth operation

Transportation allowance for Phu Quoc-based employees

Relocation support from place of residence to workplace

Annual home-leave allowance (1 round trip per year)

13 annual leave days per year

International career development opportunities

Accident insurance & health insurance (in addition to statutory SI, HI & UI)

Exclusive staff discounts within Accor and Sun Group network (hotels, Hon Thom cable car, Ba Na Hills, etc.)

Annual company trip & team building activities

• Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services/tele-marketing

• Excellent reading, writing and oral proficiency in English language

• Proficient in MS Excel, Word, & PowerPoint

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