Operations Manager - Associates Dining
Quy mô :
Mô tả công việc
- Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
- Spends time in public areas observing associate-guest interaction and talking with guests, works through Heads of Department to coach associates in guest service skills as necessary.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Ensures that each cost center (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
- Assists in the preparation of the Annual Business Plan.
- Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
- Assists in the inventory management and ongoing maintenance of operating equipment and other assets.
- Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.
- Works closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the Dining and the satisfaction.
- Ensures that all associates are up to date with the availability of seasonal and new products on the market.
- Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
Quyền lợi được hưởng
- Training & Development
- Accommodation - Hoiana Staff Village
- Annual leave
- Heath checkup
- Employee shuttle bus service
Yêu cầu công việc
- Degree in Food and Beverage, Hospitality Management or equivalent is an advantage
- Minimum 5 years’ experience in a similar capacity
- People and customer oriented, motivator and self-starter
Yêu cầu hồ sơ
|Chức danh||Ngày kết thúc||Mức lương|
|Bell Captain||30/07/2020||Thỏa thuận|
|Outlet Supervisor||30/07/2020||Thỏa thuận|
|Public Area Attendant||30/07/2020||Thỏa thuận|
|Chef de Cuisine||30/07/2020||Thỏa thuận|
|Sous Chef||30/07/2020||Thỏa thuận|
|Chef De Partie||30/07/2020||Thỏa thuận|
|Order Taker||30/07/2020||Thỏa thuận|
|Information Technology Officer||28/07/2020||Thỏa thuận|
|Senior Carpenter||30/07/2020||Thỏa thuận|
|Reservations Agent||23/07/2020||Thỏa thuận|
|Duty Engineer||30/07/2020||Thỏa thuận|
|Front Desk Supervisor / Rooms Controller||30/07/2020||Thỏa thuận|
|Guest Service Manager (Duty Manager)||28/07/2020||Thỏa thuận|
|Outlet Manager||30/07/2020||Thỏa thuận|
|Waiter / Waitress||30/07/2020||Thỏa thuận|
|Digital Marketing Manager||30/07/2020||Thỏa thuận|
|Commis Chef||30/07/2020||Thỏa thuận|
|Demi Chef De Partie||30/07/2020||Thỏa thuận|
|Sous Chef - Associates Dining||30/07/2020||Thỏa thuận|
|Stewarding Supervisor||28/07/2020||Thỏa thuận|
|Chief Concierge||30/07/2020||Thỏa thuận|
|Room Attendant||30/07/2020||Thỏa thuận|
|Guest Service Centre||30/07/2020||Thỏa thuận|
|Concierge Supervisor||30/07/2020||Thỏa thuận|
|Guest Services Associate - Front Desk||28/07/2020||Thỏa thuận|
|Manor Club / Retreat Manager||30/07/2020||Thỏa thuận|
|Public Area Supervisor||30/07/2020||Thỏa thuận|
|Guest Service Centre Supervisor||30/07/2020||Thỏa thuận|
|Administrative Assistant - F&B||30/07/2020||Thỏa thuận|