Operations Manager - Associates Dining

Hạn nộp: 01/07/2020
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Đà Nẵng, Quảng Nam

Giờ làm việc
Giờ hành chính

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Ẩm thực

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
30/06/2020 21:04

Mô tả công việc

Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
Spends time in public areas observing associate-guest interaction and talking with guests, works through Heads of Department to coach associates in guest service skills as necessary.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Ensures that each cost center (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
Assists in the preparation of the Annual Business Plan.
Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
Assists in the inventory management and ongoing maintenance of operating equipment and other assets.
Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.
Works closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the Dining and the satisfaction.
Ensures that all associates are up to date with the availability of seasonal and new products on the market.
Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.

Quyền lợi được hưởng

Insurance
Training & Development
Accommodation - Hoiana Staff Village
Annual leave
Heath checkup
Employee shuttle bus service
Uniform

Yêu cầu công việc

Degree in Food and Beverage, Hospitality Management or equivalent is an advantage
Minimum 5 years’ experience in a similar capacity
People and customer oriented, motivator and self-starter

Yêu cầu hồ sơ

Updated full CV with your photo

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Quy mô:
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
http://career.hoiana.com/
Situated in Quang Nam Province about one hour’s drive from Danang, Hoiana Hotels offers fantastic opportunities and attractive packages for professionals at every level across four hotel brands: Rosewood Hoi An Showcasing an exquisite sense of place, ultra-luxury Rosewood Hoiana features beautifully designed and appointed guestrooms and villas, superb wellness and recreational facilities, and memorable dining experiences. KHOS Hoiana Sleek, stylish and elegant, KHOS Hoiana blends connectivity and social gathering in contemporary living and event spaces with stunning sea views. New World Hoiana Hotel & Residences New World Hoiana Hotel & Residences offers supremely comfortable rooms and suites, state-of-the-art facilities and unforgettably warm and genuine service. Hoiana Hotel & Suites Premium in every aspect, our all-suite accommodations offer ocean views, creating restful, indulgent stays that pair perfectly with exciting resort entertainment. Take the next step in your career and be part of Vietnam’s most vibrant beachfront destination!