RESERVATION AGENT/ NHÂN VIÊN ĐẶT PHÒNG

Planning & Organizing:

• To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
• Perform as per OSM Standards and in line with the Service Ingredients. Be fully aware of the hotel daily events for the day.
• Is aware of the daily activities and has product knowledge of all the hotel facilities to maximise upselling at all times.

Operations:

• To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
• To ensure that the product standards are followed as trained.
• To ensure all reservations are correctly and accurately input into the opera system and maintained.
• To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
• To conduct a daily audit of tomorrows arrival file to ensure accurate details are recorded in each reservation.
• Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.

Administration:

• Ensure inputting and processing of all reservation requests to process the sales of rooms.

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
• Competitive salary and service charge based on experience and ability.
• Top-tier service charge and 100% salary during the probation period.
• Offer accommodation and meals for candidates from other provinces.
• Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
• 24/7 insurance coverage from the first day of probation.
• Full benefits under labor laws.

• Willing to learn and work under high pressure.
• Communicate fluently in English.
• Prior experience in a similar position is preferred.
• Proficient in the use of Microsoft Office and Opera browser.

Mövenpick Resort Cam Ranh sincerely thanks all candidates for taking the time to consider the career opportunities we offer.

• Option 1: Submit your application via Hoteljob, via Zalo 037 368 0328, or via email to giang.nguyenhuong[at sign]movenpick.com
• Option 2: Submit your application in person at the security gate of Mövenpick Resort Cam Ranh

*Only suitable candidates will be contacted for an interview.*