Quản Lý Bộ Phận Lễ Tân I Front Office Manager

- Customer Satisfaction (Guest Feedback, Social Media Review).

- Financial Performance (Upselling, Room Revenue, Operation Auditing).

- Showing Initiative, Problem Solving, Staff Training, Team Leading.

- Manages and motivates the Front Office team in order to provide a high standard of service for customers.

- Welcomes guests and fosters customer loyalty through his/her friendly manner.

- Develops high-quality relationships with guests throughout their stay.

- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provide a fast solution.

- Oversee and supervises guest arrivals and departures with the front office executive and duty managers.

- Provide a high level of customer service and maintain a high profile in the day to day front office operations.

- Ensure that personalized service is offered to each and every guest.

- Ensures that the pricing policy and internal audit procedures are duly applied.

- Supervises the management of debtors, group and individual guest invoicing, and cash operations.

- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

- Prepare monthly and daily revenue reports and circulate to all HOD's.

- Prepare Room revenue and occupancy forecast take action on rate strategies.

- Is involved in the recruitment of new team members for front office.

- Integrates and trains employees, providing support for skills development.

- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.

- Ensures that the workplace remains clean and tidy.

- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

- Have a good knowledge of all systems and standard operating procedures of front office.

- Ensures that guest documentation and information is available and up-to-date.

• Lương, thưởng hấp dẫn, cơ hội thăng tiến.
• Môi trường làm việc năng động, thân thiện
• Được đào tạo kỹ năng chuyên môn.
• Ăn uống theo ca làm việc.
• Chế độ Bảo hiểm theo quy định.

• Bachelor degree in Hotel Management, or any fields.
• Experience in customer service or reception position.
• Extremely guest-oriented and service-minded.
• Strong in driving results and problem solving skills.
• Strong in inter-personality skill and outgoing, friendly.
• IT skills: good in Microsoft office, Smile, Opera.
• English: good writing and communication skills.

• CV ứng viên
• Đơn xin việc
• Sơ yếu lý lịch (xác nhận địa phương)
• Giấy khám sức khỏe
• CMND + Hộ khẩu (photo công chứng)
• Hình 3x4

69-69a Thùy Vân, Phường 2, TP. Vũng Tàu

ĐT: 0254 3623 888 - Hotline : 0868 906 088 (Ms. Ngân)