General Manager (Expat - based in Mia Nha Trang)

Mia Saigon

Quy mô :

Mr. Thức 077 599 3642 Đường số 10, An Phú, Quận 2, Hồ Chí Minh, Việt Nam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

- The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work very closely with the hotel owners and other stake holders.

- Responsible for managing the Hotels management team (HODs) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures.

- Manage all on-site activities at hotel properties, including identifying and managing designers, consultants, and contractors.

- Project management including research of equipment, materials, supplies and methods, sourcing and negotiating qualified Supplier or contractors' bids, reviewing contracts, and quality control during all stages of the project.

- Develop long and short-range plans for the operation of the site. Ensure the plans, once approved, are properly executed. Ensure operational standards are communicated, trained, and maintained.

- Assist and coordinate timely budget and forecasts regarding, but not limited to business levels, financial requirements, personnel need, and organization plans needed to support the resort operations.

- Oversee the operations functions of the hotel, as per the Organizational chart.

- Hold regular briefings and meetings with all head of departments.

- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures, and service standards.

- Lead all key property issues including capital projects, customer service and refurbishment.

- Handling complaints and oversee the service recovery procedures.

- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan.

- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

- Ensure all decisions are made in the best interest of the hotels and management.

- Deliver hotel budget goals and set other short- and long-term strategic goals for the property.

- Developing improvement actions, carry out costs savings.

- A strong understanding of P&L statements and the ability to react with impactful strategies

- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.

- Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.

- Draw up plans and budget (revenues, costs, etc.) for the owners.

- Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment’s and services.

- Act as a final decision maker in hiring a key staff.

- Coordination with HOD's for the execution of all activities and functions.

- Overseeing and managing all departments and working closely with department heads daily.

- Manage and develop the Hotel Executive team to ensure career progression and development.

- Be accountable for responsibilities of department heads and take ownership of all guest complaints.

- Provide effective leadership to hotel team members.

- Lead in all aspects of business planning.

- Respond to audits to ensure continual improvement is achieved.

- Corporate client handling and take part in new client acquisition along with the sales team whenever required.

- Assisting in residential sales as and when required and development with strong sales prospects.

- Responsible for safeguarding the quality of operations both (internal & external audits).

- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Quyền lợi được hưởng

Attractive salary and benefits package, to be discussed detail and negotiated in the interview

Yêu cầu công việc

- Resort Experience as Hotel Management levels

- Excellent on communication and negotiation

- Strong on leadership skills and revenue and profitable oriented

Yêu cầu hồ sơ

Thank you for your interested in this position at Mia Resort, please kindly send your CV to email: Gửi email

General Manager (Expat - based in Mia Nha Trang)

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Mia Saigon

Địa chỉ: Đường số 10, An Phú, Quận 2, Hồ Chí Minh, Việt Nam

Điện thoại: 077 599 3642