Server - Nhân Viên Phục Vụ

• Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and provide personalised service through noting down guest preferences.
• Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
• Communicate and Coordinate with the Chefs regarding length of wait food, orders and special requests.
• Up-sell or promote all specials advertised in the outlet as well promoting slow moving items.
• Be knowledgeable in food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• Assist other colleagues to ensure proper coverage and prompt guest service.
• Answering phone calls, taking reservations and perform other administrative duties as assigned.
• Adhere to all departmental safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them when known.
• Check in with guests to ensure satisfaction with each food course and/or beverages in a discreet manner.
• Engage guests in meaningful conversation regarding their stay, property services, and area attractions/offerings. Collect guest preferences and record it under the appropriate system for effective sharing with all colleagues
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
• Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
• Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
• Be knowledgeable of and follow appropriate procedures for serving alcohol.
• Perform closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
• Polishes and inspects the cleanliness and presentation all china, glass, and silver prior to use.
• Effectively communicate and coordinate food delivery with Runner to deliver highest level of dining comfort and experience.
• Report all equipment problems and maintenance issues to Captains / Manager.
• Assist restocking and replenishment Restaurant inventory and supplies.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by Management.
• Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
• Up-sell or promote all specials advertised in the outlet as well promoting slow moving items. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

• Work in a professional luxury hotel environment, at the only city hotel and one of just two hotels in Vietnam awarded the Forbes Travel Guide 5-Star Rating 2026 – the most prestigious authority in the international hospitality and tourism industry.
• Proudly recognised four consecutive years in the Top 5 Best Workplaces in Vietnam – Great Place to Work 2025.
• Attractive long-service bonus scheme for employees with a minimum of three years’ tenure, separate from the 13th-month salary.
• Career development opportunities with a hotel group ranked Best in the World, as voted by the prestigious Travel + Leisure magazine.
• Enjoy an attractive service charge, consistently ranked Top 5 in Hanoi.
• Competitive and attractive compensation and benefits, including 100% salary during the probation period.
• Comprehensive protection policies under Suncare Insurance, along with continuous talent development programmes by Sun Hospitality Group – ranked Top 3 Best Companies to Work for in Vietnam in the Tourism, Culinary, and Hospitality sector.
• And many other competitive benefits and privileges.

• General Education Certification / Diploma, preferably in Hospitality or Restaurant Management

Work Experience

• Experiences in similar role / capacity at luxury hotels/resorts

Technical Skills

• Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relations
• Working knowledge in restaurant management system (e.g. MICROS POS)