Front Desk Supervisor (Guest Service Supervisor) - Giám sát bộ phận tiền sảnh (Giám sát dịch vụ khách hàng)

Job Summary – (Role Summary)

Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.

Essential Duties and Responsibilities – (Key Activities of the role)

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Provides input for Front Office meetings.

• Supervise front office operations during assigned shift including:

o Maintenance of guest information

o Maintenance of information about local events

o Compile occupancy statistics

o Supervise group bookings

o Assisting with serious complaints with immediate report to the manager on duty

• Supervise cashiering activities during shift including:

o Cash handling and banking procedure

o Dealing with irregular payments

o Instructing staff in credit policies and facilities

o Instructing staff in cash security procedures

o Carry out debtor control

o Prepare reports

o Supervise the cashiering system

• Conversant with emergency evacuation and fire procedures

• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

• Works with Superior on manpower planning and management needs

• Works with Superior in the preparation and management of the Department’s budget.

• Perform any other task assigned based on hotel needs or requirements.

Lương hấp dẫn, cạnh tranh

- Accomodation/Meals: Sun Home with full amenities according to 3-star hotel standards; 3 meals/day

Chỗ ở/Bữa ăn: Sun Home với đầy đủ tiện nghi theo tiêu chuẩn 3 sao; 3 bữa 1 ngày

- Transportation for receiving work/home leaves with regard to level of employees and distance from home to resort

Hỗ trợ chi phí di chuyển để nhận công việc/về nhà tùy theo cấp độ nhân sự và khoảng cách giữa nhà và resort

- The benefits only at Sun Group: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)

Quyền lợi chỉ có ở Sun Group: Bảo hiểm Suncare, tận hưởng và thư giãn cùng với gia đình tại các hệ thống giải trí trong nước (Hòn Thơm/ Bà Nà/ Cáp treo Fansipan/ Sun World Da Nang Wonder...)

- S, H, U Insurance

Bảo Hiểm S, H, U

- Holiday/ New Year bonus. 13th month salary

Thưởng nghỉ lễ/năm mới. Tháng lương thứ 13

- Other benefits of Sun Group

Các quyền lợi khác của SunGroup

Required Skills –

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

• Proficient in the use of Microsoft Office and OPERA

• Problem solving and organizational abilities

Qualifications –

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience –

• 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Note: We will contact to the candidates shortlisted.