Restaurant Captain (Gartenstadt Hanoi)

Khách sạn Hà Nội Daewoo

Quy mô :

HR Dept +84 4 3831 5000 . 360 Kim Mã, Ba Đình, Hà Nội

Theo dõi Nhà tuyển dụng này

Mô tả công việc

1. To assist guests with table reservation.

2. To ensure guest are serviced within specified time.

3. To keep the team updated the menu and presentation standards.

4. To communicate with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

5. To effectively answer any questions regarding menu and assist with menu selections.

6. To be able anticipate any unexpected guest need and reacts promptly and tactfully.

7. To apply service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.

8. To assist in serving food courses and beverages to guests.

9. To ensure the set-up of tables is in accordance with types of event and service standards.

10. To record transaction / orders in Point of Sales systems at the time of order.

11. To communicate with the kitchen regarding any menu questions, the length of wait and product availability.

12. To communicate additional meal requirements, allergies, and dietary needs, and special requests to the kitchen.

13. To check with guests to ensure satisfaction with each food course and beverages.

14. Responsible for clearing, collecting and returning food and beverage items to proper area.

15. To maintain cleanliness of work areas, china, glass, etc. throughout the shift.

16. To review order dockets ensuring accurate and timely preparations for order requirements accordingly.

17. To present accurate final bill to guest and process payment.

18. To perform shift closing on the Point of sales terminal and tally cash and credit card settlements.

19. To ensure that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.

20. To ensure that hotel brand standards and SOP's are consistently implemented.

21. To work with fellow staffs and manager to ensure that the restaurant achieves its full potential.

22. To complete closing duties, including restocking items, turning off lights, etc.

23. To conduct monthly inventory checks on all operating equipment and supplies.

24. To perform any other duties related to food and beverage service assigned by the manager.

Quyền lợi được hưởng

• 02 months of probation with 100% salary & service charge

• Full insurance package according to labour law & 24/7 insurance

• Bonus for Public holidays and 13th month salary

• Duty meal & uniform provied by Hotel

• Review salary once a year/ review performance for career path development

• Staff giving birth allowance/ Marriage allowance/ Funeral allowance

• Annual summer outing, team building activities, birthday party, best employee of the month, annual health check

• Training opportunities

• 8 hours per day

• Free motobike parking

Yêu cầu công việc

1. Two to three years’ experience as an F&B Captain in high volume five-star hotels or upscale hotels/ or in fine dining restaurant with excellent oral and written communication skills.

2. Diploma in Hotel Management, Food & Beverage, or in a related field.

3. Good command of English and Vietnamese.

4. Ability to speak Chinese, Japanese or Korean as an advantage.

5. Ability to speak, read, write and understand the primary language(s) used in the workplace. Use judgment and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service.

6. Exceptional knowledge and understanding of various dining cultures and food service techniques and standards.

Yêu cầu hồ sơ

Ứng viên vui lòng gửi CV hoặc thông tin liên lạc về địa chỉ email Gửi email hoặc liên hệ phòng nhân sự 

02438315000 máy lẻ 3040

Restaurant Captain (Gartenstadt Hanoi)

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Khách sạn Hà Nội Daewoo

Địa chỉ: 360 Kim Mã, Ba Đình, Hà Nội

Điện thoại: +84 4 3831 5000 .