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Receptionist - Nhân Viên Lễ Tân

  • Hạn nộp: 30/07/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
3
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
10/07/2024 17:33

Mô tả công việc

  • Look for opportunities to positively surprise guests at the right moments, through small or large gestures and acts of kindness.
  • Acquire extensive knowledge of the resort activities and life on Phu Quoc island along with deeply understanding of guests needs in order to create most personalized recommendations and unforgettable experience
  • Create a warm and welcome arrival experience to all guests by acquiring all necessary information about the guests before their arrival to make the experience as seamless and personalized as possible
  • You are one of the last associates to bid guest a farewell, so you need to ensure that the experience will leave a long lasting memory by being well prepared with accurate billing and guests departure arrangements
  • Handle emails and phone calls in a prompt and professional manner
  • Understand and respect guests privacy, ensures discretion and confidentiality of guests stay and their inquires at all times. This is related to personal information and requests that do not violate resort policies and law of Vietnam
  • Ensure a strict control over the room keys. Follow resort policy of safety and security while handling lost key situations
  • Acquire professional knowledge about suggestive selling and upselling room types and resorts services such as restaurants and bars, spa, tours and transportation, other miscellaneous activities
  • Know set key performance objectives and ensure to meet rooms financial and non-financial metrics such as upselling revenue, IHG Rewards Club Member recognition and enrollments, Arrival/Departure scores and other metrics set by resort management
  • Handle cash float, all financial procedures, reports and paperwork in a an accurate, highly responsible and honest manner according to hotel policy
  • Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed appearance
  • Handle Lost & Found items honestly, accurately, in a professional manner and in accordance to resort policy

Quyền lợi được hưởng

  • Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
  • At least 14 annual leave, 2 days off per week
  • Relocation, repatriation allowance
  • Rest and relaxation, Home leave allowance: 2 million per 3 service months
  • Accommodation, uniforms, transportation, and meals are provided
  • International working environment
  • Insurance as labor law
  • Healthcare insurance for personnel for at least 6-service months colleagues and for the family after working 2 years
  • 24/7 accident insurance
  • Other benefits

Yêu cầu công việc

  • Diploma or Vocational Certificate in Hospitality Skills or related field
  • At least 1-year of service in five-star hotel
  • Possess the customer service - oriented mindset
  • Can work in rotated shifts
  • Fluent in English is a must
  • Able to use Opera or other Hotel Management Systems

Yêu cầu hồ sơ

  • Kindly send your CV to our email/Vui lòng gửi hồ sơ về địa chỉ email: recruitment.regentpq(a còng)ihg.com
  • Hotline: 0919 290 709 (Phòng Nhân sự)
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ĐÁNH GIÁ

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5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • Bãi Trường, Dương Tơ, Phú Quốc, Kiên Giang
  • https://recruitment.regentpq@ihg.com
  • At Regent, we enable uplifting experiences, igniting the best version of ourselves and our guests. When we open Regent Phu Quoc in April 2021 on the shores of Phu Quoc Island, it will transform the luxury experience in Vietnam. Guests will enjoy a sublime haven infused with the soul of the island that allows them to rise above the pressures of daily life, a place where they can embrace the best the world has to offer. By freeing them from today’s demands and distractions, our visionary, majestic and intimate experiences will leave lasting impressions. Our beachfront resort is located in the Phu Quoc Marina on the south-western coast of Phu Quoc Island and blends innovative architecture with subtle Vietnamese influences. Most of the resort’s suites and villas come with their own private pool and awe-inspiring views overlooking the azure waters of the Gulf of Siam. In our restaurants and bars, we offer multi-sensorial experiences, celebrating the world of gastronomy. From fascinating culinary journeys through Vietnamese and Chinese cuisine at Rice Market, to exquisite Japanese-French tastes and flavours at Oku, to finest craftsmanship and artisanal cocktails at Bar Jade, to our guests, it’s all possible. If you have the right skills to bring to the team, apply now and be a part of the rebirth of a truly pioneering luxury brand.

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