Head Porter - Tổ Trưởng Hành Lý

- You have extensive knowledge about activities in Regent and the rest of Phu Quoc Island, so that you are able to give guests personalized recommendations in order to optimize overall guest satisfaction. Share your knowledge with the team, so that each Porter can provide exceptional service to all guests.

- You have the knowledge to solve problems on the spot and take immediate service recovery actions if necessary. Always follow up on guest issues as part of the service recovery process and review steps taken afterwards. Immediately report guests feedbacks and issues to superiors in order to find a prompt and best solution.

- When a problem related to Porter’s operation occurs, you take ownership of it and take all measures to prevent the issue from reccuring. Take initiative in low score or negative feedback investigations in order to improve service procedures.

- Be present at lobby at all times to ensure seemless arrival and departure flow, coordinate with outsourced transportation companies in order to provide timely pick up and drop off services to all guests while keeping traffic at driveway clear.

- Assign team’s duty roster that reflects and fulfils business needs and resort’s occupancy, ensuring that the porte-cochere, resort driveway and bell desk are always well manned, especially at peak hours.

- Plan your team’s operation and make sure that each team member is well aware of their job responsibilities and assignments when it comes to arranging VIPs, FIT and/or group’s movements and luggage services.

- Ensure the daily operation runs smoothly and that team members are aware of their role and responsibilities in order to do so.

• Competitive salary

• Insurance as labor law

• At least 14 annual leave, 2 days off per week

• Relocation, repatriation allowance

• Rest and relaxation, Home leave allowance

• Accommodation, uniform, transportation, and meals are provided

• Service charge as revenue

• International working environment, join courses of IHG Group

• Healthcare insurance for personal at least 6 months and for the family after working 2 years

• 24/7 accident insurance

• Other benefits

- Good independent and teamwork skills.

- Grasp work fast

- Quick handling in all situations

- Honesty, initiative and responsibility at work;

- Good English

- Good communication skill

Kindly send your CV to our email: Tin đã hết hạn

Hotline: 02973 88 0000/0919 290 709 (Phòng Nhân sự)