Restaurant Hostess (Khách sạn Capella Hà Nội)

JOB SUMMARY

The Restaurant Hostess greets and welcomes guests entering the restaurant. The individual is responsible for taking dining reservations, assigning, and seating guests at the table.

THE ROLE

o Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

o Answer phones and take dining reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen staff or management.

o Maintains accurate recording of all reservations and ensures that special preferences are logged and communicated to relevant colleagues to provide highest level of dining experience.

o Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.

o Escort and seat the guests at their table before handing over to the station Captain.

o Update and print menu periodically to ensure they are current, clean, plentiful, and wrinkle-free or as directed by managers.

o Performs opening and closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

TALENT PROFILE

Qualification

o General Education Certification / Diploma, preferably in Hospitality or Restaurant Management

Work Experience

o Experiences in similar role / capacity at luxury hotels/resorts

Technical Skills

o Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relations

o Working knowledge in restaurant management system (e.g. MICROS POS)