Spa Receptionist - Lễ Tân Spa

• Answering all incoming phone calls in a professional and friendly manner.

• Answering all guest questions regarding spa offerings, appointment availability, length and cost of treatments.

• Effectively suggest alternatives to guests if their first requests can not be met.

• Scheduling appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.

• Politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.

• interacting with guests, including but not limited to :

• Dealing with guest complaints.

• Conducting spa tours.

• Assisting with spa promotions

• Assisting with journalist visits and photo shoots.

• Conducting travel agents site inspections.

• Offering complementary 5 minutes massages after conducting spa tour.

• Presenting complimentary gifts to guest after conducting spa tour.

• Assisting in the ongoing practice of dialogues in English and Japanese, regarding spa treatments and dialogues during treatments.

• To be well informed and educated in all aspects of Spa facilities, policies and procedures.

• To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.

• To insure complete preparation of weekly requests of par stocks and supplies.

• assisting in the preparation of reports, including :

• Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.

• Guest complaints, incident reports regarding staff or guest.

• Monthly summary of treatments and guest information.

• Daily sales of services and retail.

• To have a complete understanding of and adhere to the company’s policy and procedures

• To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety

• Reporting for duty punctually and wear the correct uniform with the name badge at all times

• Carrying out the other duties as assigned by the management team

• Establishing good relationship and rapport with guests and colleagues

• To ensure the cleanliness and hygiene in work areas

• Being aware of other departments’ promotions and sell them.

• Knowing the telephone extension numbers of all departments and all managers.

• Keeping the reception area neat and clean at all times.

• Leaving the premises once the shift is over and make sure that the reception area is kept clean and tidy.

• Reporting any broken equipments or accessories to the Spa Supervisor, Training Manager, Spa Manager.

• Knowing the fire and emergency procedures.

• In case of incident/accident, record on the designated sheet and send copy to the Spa Manager.

• Knowing and enforcing all department policies and guidelines.

• Responding to any changes in the spa function as assigned by the management

• Competitive salary

• Insurance as labor law

• At least 14 annual leave, 2 days off per week

• Contract 2 years included probation period

• Relocation, repatriation allowance

• Rest and relaxation, Home leave allowance

• Accommodation, uniform, transportation, and meals are provided

• Service charge as revenue

• International working environment, join courses of IHG Group

• Healthcare insurance for personal at least 6 months and for the family after working 2 years

• 24/7 accident insurance

• Other benefits

Please send CV to email: Nộp hồ sơ

Phone: 0919 859 020 (Ms. Quanh)