Service Captain (Tổ trưởng phục vụ)

• Direct link between waiter and supervisor

• Responsible to manage his section and overlook the waiter/waitress work on his section

• Provide excellence guest service, while having the ability to predict and exceed the guest’s needs and expectations.

• Must have full knowledge of all menu items, and their ingredients. Familiarizes himself with daily menu, functions and special promotional activities in order to inform and serve the guests correctly.

• Clears, cleans, resets and maintains station and layout during shift. Keep the work environment clean and organized, free of clutter.

• Promote food and drink specials as appropriate.

• Provides and ensures the prompt. Efficient and courteous order taking, serving of beverages and clearing of the tables by participating actively.

• Report any guest complaints to your supervisor/ manager.

• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

• Participates in service meetings , training and other Company meeting, training programs whenever is required.

• Performs related duties and special projects as assigned.

• Follow communication lines and report lines.

Salary, benefits & monthly bonus: competition

Insurance & annual leave: according to the current labor law.

Experience

• A minimum of 2 years working with luxury hospitality

Skills:

• With knowledgeable of food and beverage offerings.

• Must present a well-groomed appearance.

• Minimum height of 160 CM.

• Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. Fluency in English is preferred.

• Well organized, multitask, detail oriented, problem solving.

• Strong memorization skills.

• Must be able to stand for the entire work shift.