F&B Supervisor

Adhere to local regulations concerning FSMS / HACCP, health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Check daily that all the Checklists are followed by all the employee.

Receiving and checking the goods from external companies

Pro-active on guests' needs, takes quick action to address customer needs with a passionate approach and strives to exceed customer expectation

Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Resolve guest complaints, ensuring guest satisfaction

Seeks, listens and responds to Guest feedback

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

Monitoring and checking all bills payments are closed correctly

Check and make sure all orders are placed correctly in the system

Supporting Management on ordering and supplying the right amount of beverage stock

Networking for the hotel, creating brand awareness

Collaborate with Manager providing inputs and ideas for promotions and events

Operate in the F&B as an all-round employee according to SOP’s

Guide, direct and inspire the bar and restaurant team including trainees

Give instructions and manage quality of work and resolve problems

Regularly check storage areas for proper supplies, organization and cleanliness.

Communicate technical faults to the relevant departments and management

Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Supervise all F&B outlets during the shift ensuring the best level of service for all the guests

Supervise all operations and report to managers

Check the clothing and appearances of the F&B team members according to the company standards

Train and develop team members

Creates a positive and safe atmosphere among Team Members

Managing and inspiring supervisors and team members

Leads by example

Participate on training program for each team member

Daily coaching the team through feedback and guidance

Attends and contributes to all Meetings as required.

Willingly attends hotel training sessions as scheduled to improve skills and knowledge.

Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the hotel’s policies concerning fire, hygiene and health & safety.

Ensures high standards of personal presentation & grooming.

+ 1 meals / shift

+ Working time: not over 45h/week 

+ Social Insurance, Health Insurance, Unemployment Insurance as Property Policy

+ Talent development program for  employee