Reservation Supervisor

Reservations Responsibilities

• Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals

• Ensure information provided to guests is accurate and individualized

• Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge

• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized

• Assist in preparing daily, weekly and monthly reports

• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing

• Ensure smooth shift changes with proper pass-on to the next shift

• Report any equipment failures/problems & repair requests to Maintenance Department

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

• Coordinate and communicate with all other departments to ensure a smooth operation

Team Management

• Interview, select and recruit direct reports

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare detailed induction programs for new employees

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

6 working days or 48 hours per week

100% salary of probation contract with monthly service charge

Free accommodation at nice and modern staff house

Uniforms and duty meals provided by hotel

Social – Health insurance per labor code

Employee of the month/ Year award/ Birthday celebration/ Year End Party

Special discount with Accor properties

Career development opportunities at the international hotel group

PROFILE/ Yêu cầu:

Knowledge & Experience/ Hiểu biết và kinh nghiệm:

• Diploma education./ Chứng chỉ cao đẳng trở lên.

• Minimum 1 year of experience in a similar capacity or minimum 2 years of experience in the area of reservation./ Tối thiểu kinh nghiệm 1 năm ở vị trí Giám sát hoặc 2 năm kinh nghiệm ở cùng vị trí.

• Excellent reading, writing and oral proficiency in English language./ Giao tiếp thông thạo bằng Tiếng Anh.

• Proficient in MS Excel, Word, & PowerPoint./ Sử dụng tin học thành thạo.

• Accor background is a plus/ Đã từng làm việc trong các khách sạn của Accor là điểm cộng.

• Knowledge of Opera system is a must/ Hiểu biết và sử dụng thành thạo phần mềm Opera- bắt buộc.

Competencies/ Năng lực:

• Strong leadership, interpersonal and training skills./ Kỹ năng lãnh đạo, liên lạc, đào tạo tốt.

• Good communication and customer contact skills./ Kỹ năng giao tiếp và liên hệ khách hàng tốt.

• Service oriented with an eye for details./ Óc quan sát tỉ mỉ, chi tiết.

• Ability to work well in stressful & high-pressure situations./ Có khả năng làm việc dưới áp lực cao.

• A team player & builder./ Xây dựng và điều hàng đội ngũ.

• A motivator & self-starter./ Năng động, nhiệt tình.

• Well-presented and professionally groomed at all times./ Diện mạo và tác phong chuyên nghiệp mọi lúc mọi nơi.

Cat Co III Beach, Cat Ba Island, Cat Hai Dist.

Hai Phong, 180000, Vietnam

T: (+84) 225 388 7360

M: (+84) 379 939 978