Training Manager

DUTIES AND RESPONSIBILITIES

Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management’s discretion, direction may be given for tasks outside the scope of work described.

 Identify training and development needs through job analysis, appraisal schemes and regular consultation with department heads, human resources and General Manager.

 Work in a team to design and expand training and development programmes based on the needs of the resort and staff

 Plan, develop and provide training and host development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job trainings, meetings, role plays, scripted service verbiages and workshops.

 Avoid any extra expense to be incurred on training and training materials; strictly adhere to the budget obligations.

 Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.

 Conduct or arrange for orientation programs, ongoing technical training and personal development classes for staff

 Confer with management and conduct surveys to identify training needs based on projected requirements.

 Develop and organize training manuals, multimedia visual aids and other educational materials.

 Amend and revise programmes as necessary, in order to adapt to changes occurring in the work environment.

 Analyse training needs to develop new training programs or modify and improve existing programs.

 Make annual training plan and training calendar for individual departments with action plans.

 Make daily, weekly, monthly training reports providing feedback to the HR Director of respective departments.

International working environment

EDUCATION AND EXPERIENCE

BA Degree - Hospitality or training related

Deep understanding about Resort/hotel operation

Experienced at the same level is an advantage