Guest Service Center Agent - Nhân viên tổng đài

• Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.
• Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
• Connects local and international calls quickly, courteously and accurately.
• Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.
• Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
• Contributes and maintains business like working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets.
• Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and Activities in and around the island.
• Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.
• Accepts and relays messages for guests and hotel personnel.
• Projects the image of courteous, friendly service at all times.
• Answers and connects all incoming calls from both in and out of house.
• Coordinates with Concierge and Front Desk with pending messages, faxes, etc.
• Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.

• Competitive remuneration package
• Opportunity to work at one of the biggest hotel groups in the world which has been named to the FORTUNE 100 Best Companies to Work For list, an annual ranking of companies with outstanding workplace cultures according to global research and consulting firm Great Place to Work and FORTUNE.
• International and professional but friendly 5-star working environment.
• Delicious and nutritious meal at Hotel Associate restaurant.
• Uniform provided by Hotel.
• Opportunity to stay free up to 12 complimentary room nights at all Hyatt property over the world and get staff rate for other stay.
• Food and Beverage discount at Hotel restaurant.
• Social Insurance, Health Insurance and Accident Insurance as per law
• Accident 24/7 Insurance
• Other benefits following Hotel policy & Vietnam labor law

Requirements:

• Can speak English fluently, candidates who are excellent in one out of three languages: Korean, Japanese, Chinese are preferred.
• University degree in hospitality management, business administration or related fields.
• Progressive career in Guest Service Center in a 5 star hotel with at least 1 year experience in a similar role. International experience is desirable.
• Very familiar about the local area with established contacts in hospitality, transportation, retail and tourist attraction.

How to apply:

• Send CV to email:  (CV in English) with the title: [HANRH]_DATE_Guest Service Center Agent - Full name
• Recruitment telephone no: +84.24.2230.1234, ext: phòng Nhân Sự
• Add: 36 Le Duc Tho, My Dinh II, Nam Tu Liem, Hanoi