Surveillance Supervisor

Responsibilities

 Liaise with management level personnel of other departments.

 Communicate effectively.

 Actively support and lead by example with company and department standards and objectives.

 Supervise and direct the operation and daily activities of the monitor room team to ensure an efficient and effective operation.

 Provide guidance, instruction and coaching and counseling to Senior Surveillance Operators and Surveillance Operators.

 Engender a proactive approach to monitor room operations with emphasis on the observation, detection and proving of suspicious and illegal activity.

 Engender a respectful and harmonious workplace and team and result based approach.

 Actively set tasks and provide direction for the shift.

 Delegate workload and duties responsibly.

 Ensure that assignments and routine duties are completed to department SOPs.

 Ensure compliance with all company and department policies and procedures.

 Coach, counsel and discipline as per company/department guidelines.

 Provide feedback to team members in a timely manner.

 Compile file notes and feedback for performance reviews.

 Ensure a strong working knowledge of department SOPs and related manuals and systems, review these for relevancy and for clarification of issues.

 Apply initiative in dealing with situations (backed by department SOPs).

 Maintain records and files for the department in accordance with department SOPs.

 Review and approve documents and reports and observations generated by the team.

 Review reports, statistics and data from various company and department information systems.

 Undertake project duties as required and/or assigned.

 Compile and prepare in depth shift reports, summaries and logs.

 Provide complete support to Surveillance management.

 Other duties as required by the Surveillance Manager

• Uniform
• Duty Meal
• Accident Insurance 24/7
• Service Charge
• Tip

Qualifications

 3-5 years of casino surveillance experience (preferred 2 years of previous supervisory or senior operator experience). Previous experiences in casino surveillance monitor room.

 Speak, read and write English to very high standard.

 Knowledge and experience of CCTV systems usage.

 Customer service and delivery focused. Ability to manage a large scale monitors room team on a shift basis.

 Building and managing a diverse workforce.

 Must be able to work various shifts including weekends and holidays.

 Extensive knowledge of cheating and game protection issues.

Apply by Hoteljob.vn 

Or contact to Human resource department - Grand Ho Tram Strip

Phone number : 0254*******/8130

 Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam