At Your Service and Quality Control Manager

• The position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. 
• This position champions the Quality function and builds support for change.
• Responsible for the successful functioning of the department. 
• Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. 
• This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. 
• The Manager needs to ensure the agents' information is thorough and up-to-date. 
• Accountable for tracking all guest requests and issues to use as process improvement tool. 
• Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

• Accommodation in staff house.
• Three meals per day including days off.
• Uniform and laundry service.
• Hotel's associate activities.
• Get competitive salary & service charge
• Have 12 annual leave days for a working year
• Work 5 days per week - 2 days off per week
• To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance
• Get 24/24 accident insurance during the term of the hotel contract
• Receive training and training for career development

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.