Client Relation Executive (Receptionist)
- Hạn nộp: 07/09/2021
- Mức lương: 5 - 8 triệu
Thông tin cơ bản
Quận Bắc Từ Liêm - Hà Nội
Làm theo ca
Mô tả công việc
• Handle guest check-in including the processing of their reservations and rooming at the unit level.
• Handle all guest requests during their stay.
• Handle all front desk cashiering duties.
• Coordinate with other departments to demand Residents’requests
• Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required.
• Support sales and marketing by providing relevant information including customer feedback and sales leads.
• Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
• Handles and records guest comments and complaints, and refer issues to supervisor when necessary.
• Manage individual portfolio assigned to maximize guest satisfaction.
• Responsible and accountable for handling and safe keeping of cash and guest valuables.
• Contribute to ‘Fraser experience’.
• Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
• Any other duties as assigned
Quyền lợi được hưởng
Yêu cầu công việc
- Have knowledge in office administration
- Have knowledge in hotel systems
- Have knowledge in Customer Relations
- Have customer service and communication skills
- Have leadership and Instructional skills
- Have good written and verbal English communication skills
- To be self-motivated and organised, prioritises tasks to meet deadlines independently
- To be service-oriented and enthusiastic
- To be meticulous and responsible, accomplish tasks effectively
- Have ability to work in a team and with other departments
Yêu cầu hồ sơ
- The updated resume in English
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 3MB
- Quy mô:
- C5, Do Nhuan Street, Xuan Dinh Ward, Bac Tu Liem District, Hanoi, Vietnam
Hanoi, the former French-colonial city with its rich 1000 year old history and culture, welcomes Fraser Residence Hanoi – the newest addition to the Frasers Hospitality collection that offers business and leisure travelers the best in contemporary living at a prestigious address. The smartly-appointed hotel residence is ideally located within the fast-developing Xuan Dinh ward, in a high-end residential neighborhood and new diplomatic precinct. Boasting sumptuously decorated apartments designed for maximum style and comfort, plus all the modern conveniences from high-speed Wi-Fi to gym, spa and childcare services, Fraser Residence Hanoi is your preferred address for a memorable stay in this beautiful city.
Thông tin liên hệ
- Nguyen Thu Hoai - HR Manager