Receptionist / Nhân viên Lễ Tân

• Handle all guest requests during their stay.

• Coordinate with other departments to demand Residents’requests

• Support sales and marketing by providing relevant information including customer feedback and sales leads.

• Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.

• Handles and records guest comments and complaints, and refer issues to supervisor when necessary.

• Manage individual portfolio assigned to maximize guest satisfaction.

• Responsible and accountable for handling and safe keeping of cash and guest valuables.

• Contribute to ‘Fraser experience’.

• Contribute to increase customer satisfaction level and the ratio of compliments against complaints.

• Any other duties as assigned

• 13th-month salary

• Social insurance, health insurance, and unemployment insurance contributions

• Support for uniforms and meals

• Participation in various engaging employee activities

• Opportunities for professional training and skill development

• 12 days of annual leave

• Regular annual health check-ups

• Have knowledge in office administration
• Have knowledge in Customer Relations
  
• Have customer service and communication skills
• Have leadership and Instructional skills
• Have good written and verbal English communication skills
• To be self-motivated and organised, prioritises tasks to meet deadlines independently
• To be service-oriented and enthusiastic
• To be meticulous and responsible, accomplish tasks effectively
• Have ability to work in a team and with other departments

• The updated resume in English