Senior Supervisor Reservation & Communication Agent - Giám Sát Nhân Viên Đặt Phòng

o Be confident in answering questions regarding hotel’s offerings, guest room features and emergency protocols.

o Be the champion of the hotel’s offerings and local city’s culture and heritage by providing Concierge service including but not limiting to recommending and arranging reservations for dining, attractions and Capella Curates.

o Assists in transferring inter-department and guest calls efficiently and accurately to ensure a smooth communication. Periodically update directory to ensure accurate information.

o Receives and log messages for guests and colleagues under the appropriate system and ensure timely delivery of message to them.

o Logs and organise wake-up call requests under the appropriate system and provide timely wake-up call service. Coordinate with the relevant department for special requests.

o Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

o Effectively communicate with all departments for guest requests and ensures that proper recording of requests are logged in the appropriate system (e.g. KnowCross).

- Competitive salary

- Participating in social insurance, health insurance and unemployment insurance at the contracted salary

- Enjoy monthly service fee with high rate

- Be rewarded on Holidays, New Year and special occasions of the year

- 13th month salary bonus according to revenue

- Participate in periodic team bonding activities

- To develop career in a dynamic and professional international working environment

- Good leadership and team management skills

- Ability to communicate, train, solve problems, handle situations quickly

- Work pressure

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