Steward Supervisor

• In absence of Manager conducts shift briefings to ensure hotel activities and operational requirements are known

• During the shift, oversees the preparation of kitchen equipment for use 

• Supervises the receiving and storage of kitchen goods 

• Supervises the cleaning and storage of kitchen equipment 

• Supervises the cleaning of the premises 

• Supervises the removal of waste 

• Supervises the handling of kitchen linen 

• Supervises the cleaning of an hygienic kitchen 

• Engages in and supervises the cleaning of kitchen and equipment 

• Maintains high levels of personal hygiene for self and enforces hygiene standards for team 

• Supervises all functions of the Stewarding operation to achieve the optimum departmental costs 

• Supervises all functions of the Stewarding operation to achieve the optimum quality level of sanitation 

• Establishes and maintains effective employee and inter-departmental working relationships 

• Assists the HOD in developing training plans, develops training material in accordance with Accor guidelines and implements training plans for the Stewarding employees

• Assists the HOD in setting Stewarding goals and developing strategies, procedures and policies 

• Assists in determining the minimum and maximum stocks and controls the par-stocks of all material and equipment 

• Supervises the counting of inventories in coordination with employees of the accounting division 

• Liaise with employees of the Engineering Division to schedule preventive maintenance and repairs 

• Works with Supervisor in manpower planning and management needs 

• Works with Supervisor in the preparation and management of the Department’s budget 

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety

• Perform any other duties which may be assigned by the management from time to time

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

• Maintains positive guest and colleague interactions with good working relationships

• Spends time in the Operation (during peak periods) to ensure that it is managed well by the respective Stewarding employees and functions to the fullest expectations

• Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests

• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment

• Ensures that breakages are administered so as to provide constant feedback to the operation as a tool to reduce breakages and losses. Strictly adheres to the established operating expenses and ensures that all costs are controlled

• Participates in the formulation of Annual Operating Budget in determining projected operating expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan

• Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets

• Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety

• Perform any other duties which may be assigned by the management from time to time

• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

• To be discussed in the interview