General Manager

*** Overall Job Scope

The General Manager is responsible for all aspects of each business unit including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to the ownership.

1. Owner / Operator Relationships

• Regular meetings with property owners are initiated to provide updates on business performance, achievements and areas of concern as per brand meeting schedules

• Accurate and timely reports are issued to owners and operators as per the brand reporting schedule

2. Finance and IT

• Detailed annual business plan outlining the strategy to achieve budget is prepared, approved and updated following the annual calendar

• Year to date financial performance is analyzed monthly as stated in profit and loss statements, financial key performance indicators, ratios and operational reporting to initiate remedial action to achieve budget if necessary

• All IT systems are configured correctly and are up-to-date to ensure transactions are recorded and accurate reports and statistics can be generated

3. Asset Management

• A preventative maintenance program is implemented and monitored to ensure the value of assets is maintained or increased

• Refurbishment needs are analyzed, costs investigated and proposals are based on return on investment calculations are approved by operators & owners before implementation

• FF&E and replacement reserve funds are accrued, managed and usage reported monthly

• An inventory of fixed assets is carried out annually and maintained and updated accurately to record and monitor all hotel assets

4. Product and Service Enhancement

• Management presence is visible, creating opportunities to engage with guests

• All guest facilities and equipment are well maintained and functional

• An empowerment framework is defined, communicated and implemented to enable stars to handle service recovery situations on the spot to avoid complaint escalation

• Fusion Brand service and philosophy is consistently delivered through the service provided

5. Employee Experience

• Recruitment process is based on Fusion Brand selection criteria

• All stars, including guiding stars have clear documentation of what is expected of them and how performance will be measured and rewarded

• Stars and guiding stars are working towards agreed goals and expectations and receive regular constructive feedback on their performance

• Pro-active succession planning program and talent spotting is in place to provide career growth opportunities such as promotions or transfers

• Star facilities and equipment are well maintained and functional and cleaned to the standards listed according to the departmental standard operating procedure

6. Product and Service Development

• Recruitment process is based on Fusion Brand selection criteria

• Brand initiatives are communicated, implemented and monitored

• Regular market research is budgeted, carried out and analyzed

• Product and service enhancements are proposed and initiated

• Service levels provided in each department meets agreed standards and can be communicated confidently with guests and business partners through personal experience

*** Other duties are performed as assigned by the Head of Management.

• We offer a competitive salary and benefit package for the deserving candidate

• Social insurance, medical insurance

• Provided accommodation or live out allowance

• Minimum of 5 years of experience as a General Manager in international hotel brands

• Communicate in Vietnamese will be preferable

• Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs.