Guest Services Agent | Nhân viên Lễ tân

KEY RESPONSIBILITES

I. Operational Function

• Efficiently, courteously and expediently welcome, handle check in, check out and bid farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard operating procedures.
• Efficiently and courteously provide cashiering related services and foreign exchange, information and maintain good guest relation at all times
• Welcome guests upon arrival and check in according to established standards and procedures.
• Adhere to all credit procedures and accounting procedures as they pertain to the registration process.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Handle guest complaints promptly according to established procedures and then report to Front Desk Manager for further follow up when necessary.
• Know guest room security, emergency and fire procedures; encourage the use of safe deposit boxes and adhere to procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Develop a professional and courteous working relationship with colleagues within the Front Office and maintain an effective flow of communication with all hotel personnel.
• Record all the vouchers received by checking against the system to match with guest reservation.
• Handle the foreign currency exchange.
• Responsible for document with serial number such as: official receipt, paid out form, rebate, currency exchange.

• Working Schedule: 5 working days per week with flexible days off.
• Working Hours: 8.0 hours per day, including 30 minutes break.
• Insurance: Full participation in social, health, and unemployment insurance as regulated by law.
• Perks & Support: Complimentary meals during working shifts, Free parking card (shopping mall basement), Provided uniform, Personal locker for belongings.

• Excellent command of the English language.
• Computer skill: Proficient in Microsoft Office.
• Strong sense of urgency, able to prioritize and delegate tasks.
• Guest service oriented.
• Strong sense of commitment and of unquestionable integrity.