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Representatives, Rewards Club (Ngôn ngữ Anh / Trung / Hàn / Thái)
- Hạn nộp: 30/09/2023
- Mức lương: Thỏa thuận
Thông tin cơ bản
Số lượng
10
10
Nơi làm việc
Huyện Duy Xuyên - Quảng Nam
Huyện Duy Xuyên - Quảng Nam
Giờ làm việc
Làm theo ca
Làm theo ca
Ngành nghề
Kinh doanh & tiếp thị
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Nhân viên
Cập nhật
28/08/2023 09:40
28/08/2023 09:40
Mô tả công việc
- Responsible for all activities related to membership acquisition and to maintain a high level of data accuracy on the membership database.
- Ensure all standard operating procedures and audit procedures are being followed for all functions and activities at the casino membership counter.
- Assist Shift Manager to ensure all IT peripherals and equipment are in good working order, and liaise with relevant IT support team in managing the system downtime and equipment maintenance.
- Interact with guests which may include solving customer disputes through some means of compensation within department guidelines.
- Promote a high level of excellent customer service to all customers to build and expand customer relationships and service delivery.
- Response via phone call or email to guests and other departments' queries, requests, and/ or complaints with regards to casino membership and loyalty program.
- Remain knowledgeable on the company’s product and property knowledge, up to but not limited to events, promotion offers, room categories, food and beverage offerings, and the entertainment calendar.
- Coordinate with the gaming operation department to identify new and experienced players with intention of recruiting them in casino membership or educating them in casino rewards.
- Carry out promotion of special events when required through telephone contact and/or personal communication, attending such events and participating when appropriate.
- Communicate, both orally and in writing, to current, new and past guests answering questions, extending invitations and resolving any related disputes, as necessary.
Quyền lợi được hưởng
- Accommodation: Hoiana Village – a modern 960-room complex (provided with 03 meals a day – Laundry & Housekeeping service – Recreations).
- Working transportation to Da Nang and Hoi An.
- Attractive Hoiana employee in-house rates.
- Intensive career development.
Yêu cầu công việc
- LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to speak effectively before groups of customers or employees
- REASONING ABILITY: Must apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations and resolve to the satisfaction of both the customer and the company
- OTHER SKILLS AND ABILITIES: Ability to perform effectively with a minimum of supervision.
- Ability to work as a team player
- Ability to obtain the appropriate work authorization per gaming regulations required
- Ability to work in a drug free environment and pass a chemical dependence test
- Strong organizational skills
- Ability to quickly and accurately multi-task under stressful situations while maintaining composure
Yêu cầu hồ sơ
Apply via HotelJob or Send your most updated CV to email Tin đã hết hạn
Tải lên từ máy tính
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 1.000 - 4.999
- Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen Dist., Quang Nam Province, Vietnam
- http://career.hoiana.com/en
Located on a beautiful stretch of coastline just 30km south of Da Nang, Hoiana has fantastic opportunities and competitive salaries across dozens of professions at every level. Take the next step in your career at one of Vietnam’s most sought-after resort developments.
Thông tin liên hệ
- Nhân sự - Nhân sự