Concierge Agent/Nhân Viên Hỗ Trợ Khách Hàng

• Welcome customers upon entrance and confirm reservations

• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

• Arrange events, excursions, transportation etc. upon request from hotel residents

• Answer the phone and make reservations, take and distribute messages or mail and redirect calls

• Respond to complaints and find the appropriate solution

• to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.

• The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

• the surrounding community.

• Provides guests with information about attractions, facilities, services, and activities in or outside the property.

• Makes guest reservations for air or other forms of transportation when requested.

• Obtains necessary itinerary tickets.

• Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.

• Organizes special functions as directed by management.

• Arranges secretarial and other office services.

• To ensure a proper use of the telephone etiquette standards.

• To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed.

• To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.

• To ensure that all sections have proper coverage of staff at all times.

• To ensure that guest luggage records are accurately maintained and all special requests are met.

• Process and deliver messages for Guests.

• Deliver and safely storage Guest luggage.

• Stay current and up to date with all hotel services as well as daily VIP requests and special events.

• Ensure orderliness and safety guidelines around the lobby and front door areas.

• Provide support to Management as required, in cases of emergency.

• Project a professional manner with an emphasis on hospitality and Guest service.

• Maintain a clean, healthy, and safety working area.

• Coordinates guest requests for special services or equipment with the appropriate department.

• Contacts roomed guests periodically to ascertain any special needs.

• Handles guest complaints and solve problem to the degree possible.

- Attractive salary

- 13th month salary

- Birthday benefit

- Duty Meals

- Annual Outing trip

- Special room rate as per Melia Hotels International policy

- Shuttle Bus to pick up associates from Vung Tau, Long Hai and Phuoc Hai to Melia Ho Tram

• At least 1 year in international hotels in the same position.
• Able to communicate in English
• Customer service-oriented