Concierge Agent - Nhân Viên Hỗ Trợ Khách Hàng

• Welcome customers upon entrance and confirm reservations

• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

• Arrange events, excursions, transportation etc. upon request from hotel residents

• Answer the phone and make reservations, take and distribute messages or mail and redirect calls

• Respond to complaints and find the appropriate solution

• to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.

• The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

• the surrounding community.

• Provides guests with information about attractions, facilities, services, and activities in or outside the property.

• Makes guest reservations for air or other forms of transportation when requested.

• Obtains necessary itinerary tickets.

• Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.

• Organizes special functions as directed by management.

• Arranges secretarial and other office services.

• To ensure a proper use of the telephone etiquette standards.

• To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed.

• To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.

• To ensure that all sections have proper coverage of staff at all times.

• To ensure that guest luggage records are accurately maintained and all special requests are met.

• Process and deliver messages for Guests.

• Deliver and safely storage Guest luggage.

• Stay current and up to date with all hotel services as well as daily VIP requests and special events.

• Ensure orderliness and safety guidelines around the lobby and front door areas.

• Provide support to Management as required, in cases of emergency.

• Project a professional manner with an emphasis on hospitality and Guest service.

• Maintain a clean, healthy, and safety working area.

• Coordinates guest requests for special services or equipment with the appropriate department.

• Contacts roomed guests periodically to ascertain any special needs.

• Handles guest complaints and solve problem to the degree possible.

4.1/ Dynamic International Working Environment: Be part of a global hospitality network that values diversity and fosters professional growth.

Môi trường làm việc quốc tế năng động

4.2/ Competitive Salary Package: Attractive compensation to match your expertise and contributions.

Mức lương cạnh tranh, hấp dẫn

4.3/ 13th Month Salary: Enjoy an additional month’s salary as a year-end bonus.

Lương tháng 13

4.4/ Celebratory Birthday Benefit: Receive special recognition and rewards on your birthday.

Quà tặng/ưu đãi sinh nhật

4.5/ Exciting Annual Outing Trips: Strengthen team spirit and create memorable experiences during our company outings.

Du lịch công ty hằng năm

4.6/ Exclusive Hotel Discounts: Access special room rates and benefits across Melia Hotels International properties.

Ưu đãi nội bộ tại hệ thống khách sạn

4.7/ Convenient Employee Transportation: Shuttle buses provided for employees, with routes from Vung Tau to Melia Ho Tram and additional stops in Long Hai and Phuoc Hai.

Xe đưa đón nhân viên (Vũng Tàu – Hồ Tràm, Long Hải, Phước Hải)

4.8/ Work-Life Balance: Enjoy 2 days off per week to recharge and spend quality time.

Cân bằng công việc – cuộc sống (2 ngày nghỉ/tuần)

• At least 1 year in international hotels in the same position.
• Able to communicate in English
• Customer service-oriented

5/ HOW TO APPLY | CÁCH ỨNG TUYỂN:

Interested candidates, please submit your CV in English via email to the Human Resources Department.

Ứng viên quan tâm vui lòng gửi CV bằng tiếng Anh về Phòng Nhân sự qua email.

For further inquiries, feel free to contact us:

Mọi thắc mắc vui lòng liên hệ:

Phone: 0254 378 9000 (Ext/ Nhấn: 5203)

HR Hotline, Zalo: 0911-721-747