Hostess - Nhân viên lễ tân nhà hàng

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
• Answer phones and take dining reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen staff or management.
• Maintains accurate recording of all reservations and ensures that special preferences are logged and communicated to relevant colleagues to provide highest level of dining experience.
• Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
• Be the champion of hotel offerings, all outlet menus and special promotions. Actively upsell or cross-promote special offers within the hotel to maximise revenue generation for the hotel.
• Engage guests in waiting with regards and provide more information of the property services and area attractions/offerings.
• Ensures smooth running of the outlet by managing customer flow among the service sections, taking into account requests for a particular table or section, depending on availability and operating standards.
• Escort and seat the guests at their table before handing over to the station Captain.
• Actively listen and respond positively to guest questions, concerns, and requests.
• Assist individuals with disabilities, (e.g. visually, hearing, or physically impaired) by escorting them when requested, using words to explain actions, writing directions on paper, etc.
• Proactively keep up-to-date with special promotions of the outlet and within the hotel to upsell and optimize revenue.
• Update and print menu periodically to ensure they are current, clean, plentiful, and wrinkle-free or as directed by managers.
• Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
• Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.
• Recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
• Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support
• Maintain confidentiality of proprietary materials and information.
• Adhere to company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Be able to perform all tasks within the department and assist in shift coverage when necessary.
• Assist in moving and arranging tables, chairs, and settings for groups with special requests or needs with minimal amount of disturbance to other guests.
• Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
• Performs opening and closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

• Work in a professional luxury hotel environment, at the only city hotel and one of just two hotels in Vietnam awarded the Forbes Travel Guide 5-Star Rating 2025 – the most prestigious authority in the international hospitality and tourism industry.
• Proudly recognised four consecutive years in the Top 5 Best Workplaces in Vietnam – Great Place to Work 2025.
• Attractive long-service bonus scheme for employees with a minimum of three years’ tenure, separate from the 13th-month salary.
• Career development opportunities with a hotel group ranked Best in the World, as voted by the prestigious Travel + Leisure magazine.
• Enjoy an attractive service charge, consistently ranked Top 5 in Hanoi.
• Competitive and attractive compensation and benefits, including 100% salary during the probation period.
• Comprehensive protection policies under Suncare Insurance, along with continuous talent development programmes by Sun Hospitality Group – ranked Top 3 Best Companies to Work for in Vietnam in the Tourism, Culinary, and Hospitality sector.
• And many other competitive benefits and privileges.

Qualification

• General Education Certification / Diploma, preferably in Hospitality or Restaurant Management

Work Experience 

• Experiences in similar role / capacity at luxury hotels/resorts

Technical Skills

• Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relations
• Working knowledge in restaurant management system (e.g. MICROS POS)

Attach CV in English with photo