Waiter/Waitress

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

• Communicates to his/her superior any difficulties, guest comments and other relevant information

• Establishes and maintains effective employee working relationships

• Attends and participates in daily briefings and other meetings as scheduled

• Attends and participates in training sessions as scheduled

• Prepares for service by ensuring:

o Grooming is impeccable and in accordance with ICHG personal presentation standards

o Outlet equipment is clean

o Equipment is sorted and stored

o Glassware is polished

o Flatware is polished

o China is clean

o Waiter stations are prepared

o Cutlery is placed for buffet and table service

o Tables are set

o Reservations are read and familiarized

o Special occasions are ready

o Music is on

o Lighting is on

o Outlet is ready for service and guest comfort

• Carries out effective service by ensuring:

o Guests are greeted and seated

o Daily specials are explained and upsold

o Food orders are processed accurately

o Trays and tray jacks are effectively used

o Food orders are taken quickly

o Payment methods are handled accurately

o Working areas are cleaned and re-set quickly

o Bar is clean

o Used ashtrays are regularly cleaned

o Guests are conversed with in relation to the food and beverage products

• Carries out effective beverage service by ensuring:

o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations

o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

o Promoting and selling cocktails to guests

o Making and presenting cocktails

o Coffee and tea is served hot and in accordance with standard

• Take appropriate action to resolve guest complaints

• Food and beverage stock is stored in relation to hotel procedures

• Performs related duties and special projects as assigned

- Uniform

- Duty Meals

- Full Insurance policy per current labor law.

- Accident Insurance 24/7

- Monthly service Charge

- Annual Health Check

- Participating job training, skill training by international hotel standards.

- Hotel's Activity

- Other benefits per Vietnam labor law.

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

• Able to read and write English

• High School.

• Food service experience with general knowledge of restaurant operations preferred.

- A photo of ID Card.

- A photo of Registration Book

- A photo of certificate (if any)