Instant Service Agent

• Process all incoming and outgoing calls accurately and courteously

• Records and controls accurately wake up calls

• Pages guests in co-operation with concerned departments

• Records all entries on traffic sheets

• Assists guests with international calls and directory queries

• Calls guests by name whenever possible

• Pages staff member when requested

• Abides by principles of guest privacy

• Handles guests needs or requests and reports complaints to the Telephone Supervisor

• Report on logbook daily

• Bill call costs

• Aware of local telephone listings and frequently dialed numbers

• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

• Advises defects on switchboard equipment to Supervisor

• Maintains a clean work environment

• Attends to all guest queries and requests promptly

• Maintains detailed knowledge of the Hotel’s fire, life and safety system

• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard

• Maintain Hotel Information

- Uniform

- Duty Meals

- Full Insurance policy per current labor law.

- Accident Insurance 24/7

- Monthly service Charge

- Annual Health Check

- Participating job training, skill training by international hotel standards.

- Hotel's Activity

- Other benefits per Vietnam labor law.

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to read and write English

• Proficient in the use of Front Office System

• High School or Vocational Certificate in Business Management, Business Study or equivalent

• 1 year experience in customer service or switchboard operator.

- A photo of ID Card.

- A photo of Registration Book

- A photo of certificate (if any)