Nhân viên Lễ tân (Receptionist/ Guest Service Agent)

JOB SCOPE SUMMARY:

Front desk agent performs check-in/out function for hotel guests, including being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant with the utmost politeness, efficiency and friendliness.

OBJECTIVES:

1. To ensure every guest receives a warm, professional, and efficient service experience from arrival to departure.

2. To act as a knowledgeable hotel representative by providing accurate information on hotel facilities, services, and local attractions.

3. To resolve guest inquiries and concerns promptly with courtesy, efficiency, and a focus o

4. To contribute to hotel revenue through effective upselling, cross-selling, and enrollment in loyalty programs exceeding expectations.

• Social Insurance, Health Insurance and Unemployment Insurance.
• 24/24 Accident Insurance
• Bonus on Public Holidays
• Duty meal.
• Free uniform distribution and laundry.
• Free parking area for employees.
• Monthly service charge and periodic health check.
• Professional and friendly working environment.
• Training and development program.

• Diploma in Hotel Management or related field.
• 1-2 years of working experience in the same position at Hotels/ Resorts.
• Fluent in English communication. Mandarin communication skills are a plus.
• Proficient in using Microsoft Office.
• Hardworking, eager to learn and proactive in work.

Please send your job application/CV via:

- Email: hrrecruitment.saigon(a còng)maihouse(chấm)com

- Scan QR code on poster

- Send directly at the hotel: 157 Nam Ky Khoi Nghia Street, Xuan Hoa Ward, Ho Chi Minh City (Lobby entrance: 1 Ngo Thoi Nhiem Street)