Front Office Supervisor/ Giám sát tiền sảnh

• Monitor daily activities
• Regularly report incidents to FOM/Night Manager (if on duty).
• Handle customer complaints and report to management
• Comply with OSM Standards and align with Company Core Values ​​and Behaviors.

Operations:

• Check and communicate messages to Customers.
• Cleaning defect reports is checked and submitted daily.
• Provide friendly, courteous service to customers and respond promptly to all requests and inquiries at all times.
• Resolve customer complaints/requests and liaise with relevant departments to ensure immediate follow-up.
• Check hotel status, room status, function, group, MIP/VIP.
• Effectively handle all guest complaints related to the Front Office in coordination with the Front Office Manager, take corrective action to prevent recurrence, and convert guests into repeat customers. Coordinate appropriate actions with other departments and report in writing via the hotel's task log.
• Perform duties in a manner that respects Mövenpick Hotels & Resorts' core values ​​of Trust, Relationships, Entrepreneurship, and Drive.
• Perform any other reasonable duties (which may not be listed here) as required.

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
• Competitive salary and service charge based on experience and ability.
• Top-tier service charge and 100% salary during the probation period.
• Offer accommodation and meals for candidates from other provinces.
• Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
• 24/7 insurance coverage from the first day of probation.
• Full benefits under labor laws.

• Minimum of one year of experience in the same position.
• Have strong communication, customer service, and organizational skills.
• Proficiency in the English language.
• Proficient in the use of Microsoft Office and Opera.
• College degree or vocational certificate in hotel management, accommodation services management, or equivalent qualification.

• Option 1: Submit your application via Hoteljob, via Zalo 037 368 0328, or via email to giang.nguyenhuong[at sign]movenpick.com
• Option 2: Submit your application in person at the security gate of Mövenpick Resort Cam Ranh

*Only suitable candidates will be contacted for an interview.*