Duty Manager

POSITION SUMMARY:

Direct all aspects of the front desk function to achieve the highest possible guest satisfaction to hotel guests.

RESPONSIBILITIES:

- Ensure guests are being treated in an efficient and courteous manner and that all Wyndham standards are being applied.

- Responsible for the hiring, training, and direction of new department employees.

- Ensure efficient guest registration, check out and telephone service.

- Observe guest service agents, guest relations officers, bellman and ensure that established procedures are completed in accordance with policy and procedure.

- Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service.

- Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.

- Review the daily room availability and inform staff.

- Check status of departures on a daily basis.

- Relay all pertinent information to front desk agents, telecommunications.

- Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.

- Work in conjunction with accounting to maintain and minimize levels of account receivables.

- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

- Ensure the timely completion of performance appraisals.

- Responsible for the Wyndham Rewards membership program and ensure that all guests who are members are appropriately recognized, meeting all Wyndham standards.

- Ensure all necessary reports and forms are completed daily.

- Attractive Salary

- Accomodation allowance

-Insurance as law

- Other benefits as policy

ABILITIES / KEY COMPETENCIES / SKILLS:

- Good communication skills.

- Good writing skills.

- Proficient in the use of Microsoft Office and Front Office System.

- Problem solving and organizational abilities.

- Strong leadership skills.

- Fluent in English.

EDUCATION / CERTIFICATES / EXPERIENCE:

- Bachelor’s Degree or Diploma in Hotel Management, Business Administration or related field.

- 2 years experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.