Laundry Supervisor

POSITION SUMMARY:

Supervise and inspect the work of laundry staff to ensure a high level of quality and productivity. Clean and store hotel linens/uniforms in a timely, organized manner to ensure that hotel’s laundry and linen needs are met.

RESPONSIBILITIES:

- Oversee the implementation of laundry standards and procedures.

- Recommended changes to these standards and training needs on an ongoing basis.

- Maintain a current and thorough knowledge of all laundry systems.

- Open and close the shift and ensure effective shift hand over.

- Management of all incoming and outgoing calls to Laundry Department.

- Solve employee grievances.

- Direct task allocations and change according to volume and peak periods.

- Perform quality inspections.

- Prioritize VIP or difficult guests.

- Liaise with Housekeeping for guest and hotel requirements.

- Ensure laundry valet is processed and delivered in a timely manner.

- Co-ordinate special projects (e.g. equipment routine service; stock inventories).

- Manage all special requests made by guests.

- Ensure consistency within the department.

- Supervise laundry storage areas.

- Maintain adequate stock levels.

- Complete stock takes as required.

- Conduct shift briefings to ensure hotel activities and operational requirements are known.

- Complete other tasks which assigned by the leader.

• Attractive salary - Meal's Allowance
• Accomodation.
• Social Insurance as Viet Nam Labor Code.
• Others benefit as law.

ABILITIES / KEY COMPETENCIES / SKILLS:

- Good communication skills.

- Proficient in the use of Microsoft Office.

- Organizational and training abilities.

EDUCATION / CERTIFICATES / EXPERIENCE:

- High School or Vocational Certification in Textile, Hotel Management or related field.

- 2 years laundry experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

- Type and level of experience required may vary slightly based on size and complexity of operation.